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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376615622
Report Date: 02/12/2025
Date Signed: 02/12/2025 11:09:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2024 and conducted by Evaluator Brian Morris
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241120162736
FACILITY NAME:CORONADO, SUSAN FAMILY CHILD CAREFACILITY NUMBER:
376615622
ADMINISTRATOR:SUSAN CORONADOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 941-7366
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:14CENSUS: 1DATE:
02/12/2025
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Licensee, Susan CoronadoTIME COMPLETED:
10:55 AM
ALLEGATION(S):
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Child was sexually abused while in care.
Licensee left daycare child in a soiled diaper for an extended peroid of time.
Licensee left a minor alone to provide care and supervision to children in care.
INVESTIGATION FINDINGS:
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On February 12, 2025, at 10:25 AM, Licensing Program Analyst (LPA) Brian Morris arrived at the facility for the purpose of delivering findings on compliant investigation initiated on 11/20/24. LPA met with Licensee Susan Coronado and discussed the above allegations and decision rendered. During course of investigation, LPA conducted pertinent interviews, took a tour of the facility, and took census of the children in care.

In response to the allegation that a child was sexually abused while in care, LPA conducted interviews with the Licensee, Staff, and the Licensee’s children. Interviews revealed that the staff and the Licensee’s children were never left alone to care for the children enrolled in the daycare. This information was corroborated by all parties involved who denied allegation that a daycare child was sexually abused. LPA was also unable to gather medical evidence and/or interview the child and therefore could not gather sufficient evidence to prove the child was sexually abused.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241120162736
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CORONADO, SUSAN FAMILY CHILD CARE
FACILITY NUMBER: 376615622
VISIT DATE: 02/12/2025
NARRATIVE
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Regarding the allegation that Licensee left daycare child in a soiled diaper for an extended amount of time, LPA Morris conducted interviews with the Licensee and Staff and discussed the daycare’s diapering policies and procedures. During interviews, LPA received information that the facility diaper changing policy is to change children’s diapers as needed and check diapers at least every hour and a half to two hours. While touring the childcare area, LPA observed that the facility kept sign in and sign out sheets, diapering log with signatures, and other diapering items such as diaper wipes, pads, cleaning supplies and additional diapers and made sure items were appropriate for children. LPA also reviewed the diaper log and did not observe any discrepancies. Due to a lack of evidence, LPA was unable to confirm that a daycare child was left in a soiled diaper for an extended amount of time.

Regarding the allegation that Licensee left a minor alone to provide care and supervision to children in care, LPA conducted pertinent interviews and was unable to corroborate allegation. Interviews revealed that the daycare children were never left alone with minors and adult supervision was always provided. It was also revealed that the Licensee would always take the children when she needed to run errands and/or leave the facility for any reason. LPA was unable to gather evidence or proof that there was a specific incident when the daycare children were left alone and therefore could not confirm children were in left in the care of minors.

Based on confidential interviews and record reviews, the allegations that a child was sexually abused while in care, the Licensee left daycare child in a soiled diaper for an extended amount of time and Licensee left a minor alone to provide care and supervision to children in care, may have occurred, however is not supported, or proven by evidence. Therefore, the allegations are Unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights and Notice of Site Visit were provided to licensee Susan Coronado. The licensee was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2