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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376617985
Report Date: 03/05/2026
Date Signed: 03/05/2026 04:17:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Adriana Macias
COMPLAINT CONTROL NUMBER: 51-CC-20251218081701
FACILITY NAME:ALVAREZ, ANA FAMILY CHILD CAREFACILITY NUMBER:
376617985
ADMINISTRATOR:ANA ALVAREZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 440-6127
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:14CENSUS: 9DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Ana AlvarezTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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Child sustained unexplained bruising while in care
Licensee did not safeguard child from injury while in care
INVESTIGATION FINDINGS:
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On 3/05/2026 at 2:25PM, Licensing Program Analyst (LPA) Adriana Macias conducted an unannounced inspection for the purpose of delivering findings on a complaint received on 12/18/25, with above allegations. Upon arrival, LPA was greeted by Licensee’s Helper Hortencia Bibo, and toured the facility. A total of 5 children and 1 staff were observed with appropriate capacity and ratios. At around 3:15pm licensee Ana Alvarez arrived with 4 school-age children making a total of 9. All staff have been fingerprinted and associated to the facility. During inspection, LPA interviewed some children in care and licensee’s helper. LPA also observed how helper provided care and re direction when children were playing rough. LPA observed appropriate supervision and care.

Based on LPA’s observations, parent and children’s interviews, there was not enough evidence to support the mentioned claims. None of the people (including children) interviewed raised concerns about the licensee causing bruising on children. It was also alleged that licensee did not prevent a child from sustaining fractures but per mentioned interviews, there were no statements that would lead LPA to believe that fractures were caused by licensee’s lack of care. (CONT ON LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20251218081701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ALVAREZ, ANA FAMILY CHILD CARE
FACILITY NUMBER: 376617985
VISIT DATE: 03/05/2026
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegations are found to be Unsubstantiated. Exit interview conducted and report was reviewed with the licensee Ana Alvarez. A notice of site visit was given and must remain posted for 30 days. LPA observed form posted.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2