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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376622480
Report Date: 05/24/2023
Date Signed: 05/25/2023 01:55:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2023 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230501142334
FACILITY NAME:HINDS, CARLINE FAMILY CHILD CAREFACILITY NUMBER:
376622480
ADMINISTRATOR:CARLINE HINDSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 913-7435
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:14CENSUS: 7DATE:
05/24/2023
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Carline HindsTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Licensee hit day care child
Licensee yelled at day care child
Licensee handled day care child in a physically inappropriate manner
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Licensee Carline Hinds. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Licensee the conclusion of the complaint investigation.

On May 1st , 2023, Community Care Licensing (CCL) received a complaint alleging that day care child was injured while in care. In regard to the allegation, child went home complaining that Licensee had yelled and handled her roughly while at school, LPA Messerschmidt conducted pertinent interviews with the Licensees, children and other parties involved but was unable to corroborate allegation.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230501142334
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HINDS, CARLINE FAMILY CHILD CARE
FACILITY NUMBER: 376622480
VISIT DATE: 05/24/2023
NARRATIVE
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An attempt was made to interview the child; however, the complainant did not show up to the meeting location as scheduled and the therefore LPA was unable to conduct the interview. In addition, during the course of investigation, LPA reviewed child’s file, and did not observe any incident reports regarding the child sustaining any injuries while at school. Based on staff interviews, it was revealed that the child was very friendly and never had any issues with staff or other children. Based on interviews with other parties, there have been no concerns or no known incidents with the Licensee hurting or mistreating any of the children in her care.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Licensee, Carline Hinds, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2