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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629087
Report Date: 06/11/2025
Date Signed: 06/11/2025 02:11:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2025 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250320131450
FACILITY NAME:GALVEZ, MICHELE FAMILY CHILDCAREFACILITY NUMBER:
376629087
ADMINISTRATOR:MICHELE GALVEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 703-5839
CITY:LEMON GROVESTATE: CAZIP CODE:
91945
CAPACITY:14CENSUS: 0DATE:
06/11/2025
ANNOUNCEDTIME BEGAN:
10:48 AM
MET WITH:Michele GalvezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Licensee left children in the care and supervision of a minor
INVESTIGATION FINDINGS:
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On June 11, 2025, at 10:48 a.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an office meeting for the purpose of delivering findings regarding the above allegation. LPA met with Licensee, Michele Galvez who stated she is currently not providing child care and the facility is on inactive status as of May 1, 2025.

During the course of the investigation, interviews were conducted with Licensee, five (5) day care parents and five (5) children. Facility roster and children's files were reviewed.

Licensee denied the allegation and stated children are never left in the care and supervision of a minor. Licensee stated she closes her day care when she has medical appointments or prior obligations by notifying the children's authorized representatives via text messages the night before or morning of the day she is closing.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20250320131450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: GALVEZ, MICHELE FAMILY CHILDCARE
FACILITY NUMBER: 376629087
VISIT DATE: 06/11/2025
NARRATIVE
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Interviews and other collaborating evidence reveal that children have been left in the care and supervision of a minor while the Licensee is not present in the home on multiple occasions. Based on the information gathered during the course of the investigation, the preponderance of evidence has been met therefore, the allegation is substantiated.

California Code of Regulations, Title 22, Division 12, Chapter 3, is being cited on the attached LIC 9099D.

LPA informed Licensee, Michele Galvez that this report dated 06/11/2025 documents one (1) Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

An immediate civil penalty of $500 will be assessed. See LIC421IM.

LPA informed Licensee, Michele Galvez to provide a copy of this licensing report dated 06/11/2025 that documents a Type A citation to parents/guardians of all children currently enrolled and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. LPA provided Licensee with form LIC 9224.

An exit interview was conducted with Licensee, Michele Galvez.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20250320131450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: GALVEZ, MICHELE FAMILY CHILDCARE
FACILITY NUMBER: 376629087
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/12/2025
Section Cited
CCR
101417(a)
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(a)The licensee shall be present in the home and shall ensure that children in care are supervised at all times…the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence.

This requirement was not met as evidenced by:
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Licensee stated she will ensure she will be present in the home to supervise children at all times. Licensee stated if she needs to leave the home, she will have a qualified adult to care for the children in her absence or take the children with her.
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Based on interviews, the licensee did not comply with the section cited above by allowing a minor to care and supervise day care children while the Licensee was not present in the home which poses an immediate health and safety risk to persons in care.
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 Licensee stated she has 16 car seats/ booster seats to secure the children during travel. Licensee stated she will watch the child care video- Care and Supervision in a family child care home and submit a a summary no later than 06/12/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2025 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250320131450

FACILITY NAME:GALVEZ, MICHELE FAMILY CHILDCAREFACILITY NUMBER:
376629087
ADMINISTRATOR:MICHELE GALVEZFACILITY TYPE:
810
ADDRESS:3047 BUENA VISTA AVENUETELEPHONE:
(619) 703-5839
CITY:LEMON GROVESTATE: CAZIP CODE:
91945
CAPACITY:0CENSUS: 0DATE:
06/11/2025
ANNOUNCEDTIME BEGAN:
10:48 AM
MET WITH:Michele GalvezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Licensee did not adequately supervise children in care
INVESTIGATION FINDINGS:
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On June 11, 2025, at 10:48 a.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an office meeting for the purpose of delivering findings regarding the above allegation. LPA met with Licensee, Michele Galvez who stated she is currently not providing child care and the facility is on inactive status as of May 1, 2025.

During the course of the investigation, interviews with Licensee, (5) children and (5) day care parents were conducted. Facility roster was reviewed and obtainted. Licensee denied the allegation and stated that all day care children are being supervised. Based on the interviews conducted, there were no disclosures that collaborate that licensee did not provide adequate supevision to children in care. Due to conflicting interview statements, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the findings for this complaint investigation is unsubstantiated.
An exit interview was conducted with Licensee, Michele Galvez.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4