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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629087
Report Date: 06/11/2025
Date Signed: 06/11/2025 02:15:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2025 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250417122457
FACILITY NAME:GALVEZ, MICHELE FAMILY CHILDCAREFACILITY NUMBER:
376629087
ADMINISTRATOR:MICHELE GALVEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 703-5839
CITY:LEMON GROVESTATE: CAZIP CODE:
91945
CAPACITY:14CENSUS: 0DATE:
06/11/2025
ANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Michele GalvezTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Child wandered away from the facility due to lack of supervision
INVESTIGATION FINDINGS:
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On June 11, 2025, at 11:31 a.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an office meeting for the purpose of delivering findings regarding the above allegation. LPA met with Licensee, Michele Galvez who stated she is currently not providing child care and the facility is on inactive status as of May 1, 2025.

During the course of the investigation, interviews were conducted with the Licensee, two (2) witnesses, (3) children and one (1) day care parent. Facility roster, photos and related documentation were reviewed and obtained. Children files were reviewed.

Licensee stated a 3-year-old day care child ran out of the backyard onto the street. Interviews reveal on or about 04/16/2025, a day care child ran out of the facility onto the busy street intersection of Central Avenue and Buena Vista Avenue. LPA measured the distance the child ran from the facility was approximately 224 feet.
See continuation 9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20250417122457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: GALVEZ, MICHELE FAMILY CHILDCARE
FACILITY NUMBER: 376629087
VISIT DATE: 06/11/2025
NARRATIVE
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Witness statement determined the child was away from the facility unsupervised for approximately 1 minute before the child was picked up by an adult at the facility. Based on information obtained during children interviews and other collaborating information gathered during the course of the investigation, the preponderance of evidence standard has been met therefore, the allegation is SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12, Chapter 3, is being cited on the attached LIC 9099D.

An immediate civil penalty of $500 will be assessed. See LIC421IM.

LPA informed Licensee, Michele Galvez to provide a copy of this licensing report dated 06/11/2025 that documents a Type A citation to parents/guardians of all children currently enrolled and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. LPA provided Licensee with form LIC 9224.

An exit interview was conducted with Licensee, Michele Galvez.


SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20250417122457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: GALVEZ, MICHELE FAMILY CHILDCARE
FACILITY NUMBER: 376629087
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/12/2025
Section Cited
CCR
102417(a)
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102417-Operation of a Family Child Care Home. (a) - The licensee shall be present in the home and shall ensure that children in care are supervised at all times…

This requirement was not met as evidenced by:
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Licensee stated in April her uncle installed new self closing hinges the door in the backyard and kitchen. Licensee stated she will add bells to the doors to make an audible sound when the door opens or closes.
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Based on interviews and photo evidence, the licensee did not comply with the section cited above by not ensuring children were supervised at all times resulting in a child wandered away from the facility which posed an immediate heath and safety risk to persons in care.
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 Licensee stated she will submit photos and videos of the doors shutting to the Department no later than 6/12/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
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