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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376629520
Report Date: 06/26/2024
Date Signed: 06/26/2024 01:24:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2024 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20240424102310
FACILITY NAME:LOPEZ AVILA, LAURA FAMILY CHILD CAREFACILITY NUMBER:
376629520
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
06/26/2024
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Laura Lopez AvilaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Licensee is not ensuring the safety of day care children while in care.
INVESTIGATION FINDINGS:
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On 626/24 at11:20am, Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced inspection to deliver complaint findings for the allegation listed above. LPA met with Licensee Laura Lopez Avila to discuss the purpose of the inspection and tour the facility. During the course of the investigation, two unannounced inspections were conducted. Interviews were conducted with reporting party, day-care parents, children in care and licensee. Based on interviews conducted and witness observation, the preponderance of evidence standard has been met, therefore the above allegation is substantiated, meaning that the allegation is valid. Children in care have climbed on the facility backyard fence where there is steep drop on the other side of the fence. This may pose a risk to the health and safety of the children in care, therefore, the facility is being cited on the attached LIC 9099D. Exit interview was conducted, report reviewed, and Appeal Rights discussed with licensee. A Notice of Site Visit was given and must remain posted on, or immediately next to, interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2024 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20240424102310

FACILITY NAME:LOPEZ AVILA, LAURA FAMILY CHILD CAREFACILITY NUMBER:
376629520
ADMINISTRATOR:LAURA LOPEZ AVILAFACILITY TYPE:
810
ADDRESS:1966 AVENIDA DE LA CRUZTELEPHONE:
(619) 551-3971
CITY:SAN YSIDROSTATE: CAZIP CODE:
92173
CAPACITY:8CENSUS: 5DATE:
06/26/2024
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Laura Lopez AvilaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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9
Licensee leaves day care children unsupervised while in care.
INVESTIGATION FINDINGS:
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On 6/26/24, at 11:20 AM, Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection to deliver the complaint investigation findings for the above allegation. LPA met with licensee Laura Lopez Avila and discussed the purpose of today’s inspection.

This agency has investigated the above listed allegation. During the investigation, LPA conducted two facility inspections, interview with provider, daycare parents, and children in care. There is insufficient evidence to support and no witnessess to corroborate the above allegation. Based on conflicting information, LPA was unable to determine whether or not, the above allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Exit interview conducted and report was reviewed with licensees. A copy of this report, along with Appeal Rights (LIC9058), were provided. A Notice of Site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20240424102310
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LOPEZ AVILA, LAURA FAMILY CHILD CARE
FACILITY NUMBER: 376629520
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/05/2024
Section Cited
CCR
102417(a)
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102417 Operation of a Family Child Care Home : (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. This requirement was not met as evidenced by children in care climbed to the top of the facility back yard fence which leads to
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Licensee Lopez will submit a written statement detailing how she will ensure that children in care do not climb the backyard fence while in care. The statement will also include licensee's plan to supervise the children when playing in the back yard if no adjuastments are made to the fence.
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a steep drop on the other side. This may pose a threat to the health and safety of children in care.
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Licensee plans to secure the fence in a manner that will prevent the children from climbing the fence. Licensee will submit pictures once this is completed (30 days or less).
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
LIC9099 (FAS) - (06/04)
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