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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700205
Report Date: 06/03/2022
Date Signed: 06/03/2022 01:32:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2022 and conducted by Evaluator Jessica M Rubio
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20220425112236
FACILITY NAME:A RISING STAR ACADEMY CHILDCARE CENTER, INC.FACILITY NUMBER:
376700205
ADMINISTRATOR:ROBINSON, DANIELLEFACILITY TYPE:
830
ADDRESS:169 ROYMAR ROADTELEPHONE:
(760) 439-3344
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:12CENSUS: 7DATE:
06/03/2022
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:Owner Deseree ArmsteadTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Child sustained unexplained injuries while in care
Child's feeding plan not being followed
INVESTIGATION FINDINGS:
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On June 3, 2022 at 12:05 pm, Licensing Program Analyst (LPA) Jessica Rubio arrived unannounced to A Rising Star Academy (CCC) and met with Owner Deseree Armstead to deliver the investigative findings of the above stated allegations. During the investigation, LPA conducted interviews with owner and two staff (S1, S2) as identified on the Confidential Names List (LIC 811) dated June 3, 2022 and reviewed C1’s daily reports and health checklist.

On April 25, 2022, a complaint was received alleging child sustained unexplained injuries while in care and child's feeding plan was not being followed; specifically, that C1 sustained a scratch to their thigh and a rash on their finger tips, C1 was fed an item that CCC was instructed not to give C1 and C1 was not being fed three bottles per day as instructed. Record review revealed C1 attended CCC from 2/14/2022 – 3/2/2022.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20220425112236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: A RISING STAR ACADEMY CHILDCARE CENTER, INC.
FACILITY NUMBER: 376700205
VISIT DATE: 06/03/2022
NARRATIVE
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Regarding the allegation, child sustained unexplained injuries while in care, confidential interviews and record review revealed S1 did document a scratch that S1 observed on C1, however, it was not believed that the scratch occurred at CCC and there was no known incident that occurred at the CCC in which C1 would have obtained the scratch. Other information obtained revealed it could not be determined what the rash on C1’s fingers was but it may have been eczema and it was also observed and documented by S1.

Regarding the allegation C1’s feeding plan was not being followed, confidential interviews and record review revealed C1’s feeding plan was to have solid meals and three bottles per day. Interviews further revealed C1’s parents provided both the solid meals and bottles for C1 and CCC did not provide C1 any other food during the time C1 attended. Interviews revealed that S1 and S2 would offer C1 three bottles per day however, C1 would sometimes not want to drink all or any of a bottle. As a result, there were some times when C1 only drank two bottles. Records reviewed revealed that on 2/14/2022 and 2/23/2022, C1 had two bottles and also ate other baby food and solid meals throughout that time. Record review of all other days C1 attended revealed C1 drank 3 bottles.

Based on confidential interviews conducted and records reviewed during the investigation, the allegations that C1 sustained unexplained injuries while in care and C1's feeding plan was not being followed may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated. A copy of this report, LIC 811 Confidential Names List and appeal rights were given and explained to Owner Deseree Armstead.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2