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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700205
Report Date: 09/23/2024
Date Signed: 09/23/2024 05:51:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2024 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240912134316
FACILITY NAME:A RISING STAR ACADEMY CHILDCARE CENTER, INC.FACILITY NUMBER:
376700205
ADMINISTRATOR:DANIELLE STRICKLANDFACILITY TYPE:
830
ADDRESS:169 ROYMAR ROADTELEPHONE:
(760) 439-3344
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:12CENSUS: 4DATE:
09/23/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Licensee Deseree ArmsteadTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff uses equipment to confine and/or restrain daycare infants.
Staff does not provide toys to infants.
INVESTIGATION FINDINGS:
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 On the above date and time listed, Licensing Program Analysts (LPAs) Kelly Gerth and Sumayya Habeebulla and Licensing Program Manager (LPM) Pauline Beschorner conducted an unannounced visit to deliver the findings from a complaint made to licensing on 09/12/2024. Department staff met with Licensee Deseree Armstead
On 09/17/24, LPA Gerth and Habeebulla opened the investigation. At this time, LPA’s conducted confidential interviews, gathered pertinent documents and extended the investigation for further review.
Regarding the allegation that staff use equipment to restrain children in care and staff do not provide infant toys, specifically that children are placed in highchairs for long period of times and children are not provided toys to play with. During the initial inspection on 9/17/2024 at 11:09AM, LPA Gerth observed C3 sitting in highchair. C3 appeared to have just eaten as there was still some food left on their tray. At 11:54AM C3 was still sitting in a highchair. LPAs observed the children to be in a highchair or in a crib from the time of arrival to the LPAs departure at 2:10 PM. Based on interviews conducted, interviews revealed since licensing was present staff did not use any toys and placed all the children in highchairs and in cribs or on mats.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240912134316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: A RISING STAR ACADEMY CHILDCARE CENTER, INC.
FACILITY NUMBER: 376700205
VISIT DATE: 09/23/2024
NARRATIVE
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 Once the children woke up the children were then placed back in the highchairs. Interviews also revealed that there is not a set schedule for the infants and the infants use the preschool schedule.
Based on the LPA’s observation, record review and corroborating interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Please see 9099 D for deficiencies cited.

A copy of this report, appeal rights and Notice of Site Visit were discussed and provided to Licensee Deseree Armstead.

Licensee was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240912134316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: A RISING STAR ACADEMY CHILDCARE CENTER, INC.
FACILITY NUMBER: 376700205
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/30/2024
Section Cited
CCR
101438.3(e)
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Indoor activity space for infants (e) The indoor activity space shall be equipped with a variety of age appropriate washable toys and equipment.
This requirement is not met as evidenced by:
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Licensee agrees to review the regulation and submit a written statement of understanding the importance of engaging infants with developmentally appropriate toys.
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Based on observation and interviews, the licensee did not comply with the section cited above in ensuring that the infants in care were engaged with age and developmental appropriate toys which poses a potential health, safety or personal rights risk to persons in care.
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Type B
09/30/2024
Section Cited
CCR
101223(a)(7)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(7) Not to be placed in any restraining device.
This requirement is not met as evidenced by:
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Licensee agrees to review the regulation and submit a written statement of understanding the importance of not allowing infants on highchairs for a prolonged period of time before or after meals or activities.
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Based on observation and interviews, the licensee did not comply with the section cited above in allowing infants to be placed on highchairs for a prolonged period of time before and after meals or activities which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3