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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700205
Report Date: 09/23/2024
Date Signed: 09/23/2024 02:59:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2024 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240912134316
FACILITY NAME:A RISING STAR ACADEMY CHILDCARE CENTER, INC.FACILITY NUMBER:
376700205
ADMINISTRATOR:DANIELLE STRICKLANDFACILITY TYPE:
830
ADDRESS:169 ROYMAR ROADTELEPHONE:
(760) 439-3344
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:12CENSUS: 4DATE:
09/23/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Licensee Deseree ArmsteadTIME COMPLETED:
03:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff allowed uncleared adult to have access to infants in care
Staff operating out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Regarding the allegation that an uncleared adult had access to the infants in care, specifically that a temporary employee walked into the facility without being asked for a form of identification. Interviews revealed that staff were aware that a temporary employee was coming into the facility to assist with coverage. When the staff arrived, staff were aware of the temporary employee and did not feel that identification was needed.
Regarding the allegation that staff operate out of ratio, specifically that when staff need a quick break there is not staff to cover putting the room out of ratio. During the visit on 9/17/24 LPA’s observed 2 staff to 8 infants. Based on record review staff rotate throughout the rooms to extend coverage to all staff so breaks can be taken. Interviews revealed that the facility is never out of ratio because of the rotated schedule.
From the information received by interviews and observation the above allegation cannot be verified. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Licensee Deseree Armstead, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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