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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700318
Report Date: 11/06/2025
Date Signed: 11/06/2025 09:32:39 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Saraliz Velando
COMPLAINT CONTROL NUMBER: 51-CC-20250829145402
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTER - INFANTFACILITY NUMBER:
376700318
ADMINISTRATOR:NATASHA CLEMENSFACILITY TYPE:
830
ADDRESS:308 S. TWIN OAKS VALLEY ROADTELEPHONE:
(760) 510-0020
CITY:SAN MARCOSSTATE: CAZIP CODE:
92078
CAPACITY:24CENSUS: 13DATE:
11/06/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Director, Natasha ClemensTIME COMPLETED:
08:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Staff handled children in a rough manner.
2. Staff is forcing child to nap.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/6/25, Licensing Program Analyst (LPA) Saraliz Velando made an unannounced visit to deliver the findings of a complaint investigation initiated on 8/29/25. At the time of the visit, there were 13 infants in care and 5 infant staff present. The complaint was fully investigated by the Department for the allegation that staff handled children in a rough manner. Based on staff and parent interviews, there was not enough proof that any children were treated in a rough manner and parents had positive feedback. The staff interviews also did not provide enough proof or enough witnesses that staff is forcing a child to nap. Although the allegations may have happened or are valid, there is no corroborating evidence to prove that the alleged violations occurred. The preponderance of the evidence has not been met and therefore, the above allegations are found to be UNSUBSTANTIATED. The exit interview was conducted with the Director, Natasha Clemens. Appeal Rights and a copy of the licensing report were provided. A notice of site visit was posted and must remain for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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