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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700414
Report Date: 01/13/2025
Date Signed: 03/17/2025 03:26:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2024 and conducted by Evaluator Renita Rodriguez
COMPLAINT CONTROL NUMBER: 51-CC-20241121172117
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700414
ADMINISTRATOR:MELINDA CARVALHOFACILITY TYPE:
850
ADDRESS:14521 TED WILLIAMS PARKWAYTELEPHONE:
(858) 748-5600
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:164CENSUS: 97DATE:
01/13/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Melinda CarvalhoTIME COMPLETED:
11:45 PM
ALLEGATION(S):
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Staff handled day care child in a rough manner.
Staff spoke inappropriately to day care child.



THIS IS AN AMENDED REPORT DELIVERED 3/17/25.
INVESTIGATION FINDINGS:
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On 1/13/25 at 8:40 a.m. LPA Renita Rodriguez made an unannounced complaint visit for the complaint received on 11/21/24 for the purpose of delivering findings on the above referenced allegations. LPA met with Director, Melinda Carvalho. There were 97 children and 15 staff.

Investigation visits were conducted on 11/22/24, 12/6/24 and 1/13/25, regarding the allegations of "Staff handled day care child in a rough manner" and "Staff spoke inappropriately to day care child". Based on interviews and file review, saff is provided with information for personal rights of a child. Per interviews staff has an understanding about personal rights of a child and what is not allowed. The handling of a child in a rough manner could not be verified. Staff are provided with the option to reach out for support and request assistance as needed at any time for the care of the children. Per interviews the evidence did not provide that staff witnessed or heard staff speaking to a child in an inappropriate manner.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20241121172117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700414
VISIT DATE: 01/13/2025
NARRATIVE
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Inappropriate language used by staff towards a child could not be verified. Staff stated that redirection is utilized as a technique when speaking to children. Investigative interviews provided contradictory information regarding the allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred. Therefore, the above allegations is found to be unsubstantiated.

Exit interview conducted and report was reviewed with the Director Melinda Carvalho. A notice of site visit was given and must remain posted for 30 days. Failure to post notice of site visit will result in an immediate $100.00 civil penalty.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2