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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700416
Report Date: 07/25/2022
Date Signed: 07/25/2022 02:39:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2022 and conducted by Evaluator Marie Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20220513090952
FACILITY NAME:SKYLINE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700416
ADMINISTRATOR:JACQUELINE SERRANOFACILITY TYPE:
850
ADDRESS:11330 CAMPO ROADTELEPHONE:
(619) 415-5485
CITY:LA MESASTATE: CAZIP CODE:
91941
CAPACITY:72CENSUS: 43DATE:
07/25/2022
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Jacqueline Serrano, Facility DirectorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff are not offering day care child water throughout the day.
Day care child is left in soiled pull ups.
INVESTIGATION FINDINGS:
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On July 25, 2022, at 1:10 PM, Licensing Program Analyst (LPA), Marie Hernandez conducted an unannounced complaint investigation inspection to deliver the findings to the above allegations. LPA met with the Facility Director, Jacqueline Serrano. Present are forty three children with eight staff.

Through the course of the complaint investigation, LPA toured the facility, reviewed pertinent information, conducted several confidential interviews with the facility representatives, seven staff, former staff person, ten day care children, and seven day-care parents. During the complaint investigation inspection, LPA observed several drinking/water fountains throughout the facility and in the classrooms, the children’s water bottles and/or Sippy cups. LPA observed the children’s potty training supplies.

The facility representatives and the staff denied the allegations. The staff stated the children are given plenty of water to drink and that there is no designated water time as alleged by the Reporting Party. The staff stated the children that are being potty trained are kept clean and dry and no child was left with a soiled pull-up.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Marie Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20220513090952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: SKYLINE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700416
VISIT DATE: 07/25/2022
NARRATIVE
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The Reporting Party is adamant that the allegations occurred. However, it could not be determined whether the allegations occurred or not due to conflicting information obtained from the interviews and a lack of evidence. Several day care children and several day care parents did not disclose anything inappropriate with the facility.

Based on the interviews and information obtained, there was conflicting evidence to corroborate the allegations that the “Staff are not offering day care child water throughout the day” and “Day care child is left in soiled pull ups.” Therefore, the allegations are found to be UNSUBSTANTIATED meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

LPA Marie Hernandez explained the complaint investigation report and the appeal rights to the Facility Director, Jacqueline Serrano. The Director was provided a copy of the report, Notice of Site Visit, and the appeal rights. LPA observed the notice of site visit being posted at the facility.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Marie Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2