376700416-8-14-2023-20-CC-TVUU-CV9RMP-20230901130900

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376700416
Report Date: 08/14/2023
Date Signed: 08/14/2023 04:58:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Vicky Williamson

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20230605113747

FACILITY NAME:	SKYLINE CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	376700416
ADMINISTRATOR:	JACQUELINE SERRANO		FACILITY TYPE:	850
ADDRESS:	11330 CAMPO ROAD		TELEPHONE:	(619) 415-5485
CITY:	LA MESA	STATE: CA	ZIP CODE:	91941
CAPACITY:	72	CENSUS: 47	DATE:	08/14/2023
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Jacqueline Serrano		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff used day care children's bathrooms in the classrooms
Staff are not qualified
Staff used inappropriate language with day care children
Staff did not accurately maintain day care children's records
Staff did not remove sick day care children from the classroom
Staff pulled day care children's hair

INVESTIGATION FINDINGS:

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On 8/14/2023, at 1:45 pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Director, Jacqueline Serrano. During the inspection there were 47 children present with six staff members.

During the course of the investigation, interviews were conducted with the directors, staff members, daycare children and daycare parents. Parent Handbook, Admission Agreement, facility sign in/sign out through the Brightwheel App, staff timecards, staff records and documentation were also reviewed.

It was alleged that staff used day care children's bathrooms in the classrooms. Staff members denied using the bathrooms in the preschool classroom. Directors denied that staff are not qualified. Directors stated that staff are qualified and opening and closing staff have CPR/First Aid certifications. Directors stated that children are never left alone with unqualified staff. Staff stated that aides are only left alone with children during nap time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20230605113747

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: SKYLINE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 376700416
	VISIT DATE: 08/14/2023

NARRATIVE

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It was alleged that staff used inappropriate language with day care children. Information received stated that Staff 1 (S1) curses at day care children and make them cry. S1 and other staff members denied using inappropriately language with any day care children.

Director denied not accurately maintaining day care children's records. Director denied the allegation and stated that parents are notified more than 30 days of any changes to their child’s contract.

It was also alleged that staff did not remove sick day care children from the classroom. Some staff members stated that children are immediately removed from the classroom and isolated in the Director’s office. A few staff members stated that the children are isolated in the classroom while other staff members stated that sick children are not removed from the classroom.

Regarding the allegation, staff pull day care children's hair. Staff members denied the allegation and stated that on occasion a child will ask staff to put their hair up into a ponytail, however that is the only time the child’s head is touched. Day care children interviewed did not disclosed being pulled by their hair.

Based on conflicting information obtained and no collaborating evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are determined to be unsubstantiated.

No deficiencies cited. A copy of this report along with Appeals Rights were provided. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview was conducted with Director, Jacqueline Serrano.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2023

LIC9099 (FAS) - (06/04)

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