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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700459
Report Date: 05/20/2025
Date Signed: 05/20/2025 03:12:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250311160427
FACILITY NAME:HIGHER LEARNING ACADEMYFACILITY NUMBER:
376700459
ADMINISTRATOR:MAURICE AGNESFACILITY TYPE:
850
ADDRESS:9467 JAMACHA BOULEVARDTELEPHONE:
(619) 300-6964
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:62CENSUS: 43DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Renece McMorrisTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff are operating out of ratio
Staff yell at children in care
Staff engaged in an inappropriate altercation in the presence of day care
children
INVESTIGATION FINDINGS:
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On 5/20/2025, at 1:50pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Facility Representative, Renece McMorris. LPA accompanied by Facility Representative toured the facility. There were 43 napping children present with eight (8) staff members.

During the course of the investigation, interviews were conducted with Licensee Representative, Maurice Agnes, Facility Representative, staff members, daycare children and daycare parents. Facility roster, personnel report, staff schedules, staff timecards and facility sign in/sign out sheets were reviewed and obtained. Staff files were also reviewed.

It was alleged that staff are operating out of ratio. Licensee Representative, Facility Representative and staff members denied the allegation. See LIC 9099C Continuation...

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 20-CC-20250311160427
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HIGHER LEARNING ACADEMY
FACILITY NUMBER: 376700459
VISIT DATE: 05/20/2025
NARRATIVE
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Licensee Representative, Facility Representative and staff members stated that the facility maintains a ratio of 1:8 and always has sufficient staff. Staff members stated that Licensee Representative, Facility Representative and Assistant Director also provide coverage in the classrooms for staff breaks and when assistance is needed.

It was alleged that staff yell at children in care. Licensee Representative, Facility Representative and staff members denied the allegation. Facility Representative and staff members stated that inappropriate tones are never used with any daycare children.

In addition, it was alleged that staff engaged in an inappropriate altercation in the presence of day care children. Licensee Representative, Facility Representative and staff members denied the allegation. Licensee Representative, Facility Representative and staff members stated that staff have never engaged in any inappropriate altercation in the presence of day care children or at the facility.

Based on review of staff timecards, sign in/sign out sheets and interviews conducted, there were no disclosures that collaborated that staff are operating out of ratio, staff yell at children in care and staff engaged in an inappropriate altercation in the presence of day care children. Due to conflicting interview statements the allegations are found to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.



No deficiencies cited. A Notice of Site Visit (LIC 9213) was given to Facility Representative, Renece McMorris and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) were provided. An exit interview conducted, and report was reviewed with Facility Representative, Renece McMorris.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
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