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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700512
Report Date: 12/30/2024
Date Signed: 12/30/2024 12:55:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/05/2024 and conducted by Evaluator Renita Rodriguez
COMPLAINT CONTROL NUMBER: 51-CC-20241105151213
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTER - INFANTFACILITY NUMBER:
376700512
ADMINISTRATOR:MELINDA CARVALHOFACILITY TYPE:
830
ADDRESS:14521 TED WILLIAMS PARKWAYTELEPHONE:
(858) 748-5600
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:20CENSUS: 11DATE:
12/30/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Brittney MccrayTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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9
Facility staff handled infant in a rough manner.
INVESTIGATION FINDINGS:
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On 12/30/24 at 11:00 am, Licensing Program Analyst Renita Rodriguez made an unannounced visit for the complaint received on 11/5/24 for the purpose of delivering findings on the above referenced allegation. LPA met with Assistant Director Brittney Mccray. The following ratios were observed today: 11 infants and 5 staff.

Based on the information obtained during observations of the facility and interviews conducted on 11/7/24, 11/8/24, 11/19/24 and 12/30/24 for the allegation, "Facility staff handled infant in a rough manner” the evidence provided that the staff is provided with the information and training for handling the infants. The training teaches staff that the infant can be soothed or calmed with various techniques such as holding, singing, talking, or playing with the infant. There is insufficient evidence to show that staff is not following procedure. Staff has been provided with trainings and updates regarding personal rights and infant training.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20241105151213
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER - INFANT
FACILITY NUMBER: 376700512
VISIT DATE: 12/30/2024
NARRATIVE
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Per staff interviews, steps are taken by staff when caring for an infant child to determine the child’s needs and wants. The steps taken by staff are assessing the child for necessities such as but not limited to, hunger, tiredness, sleepiness, wanting and or needing playtime. Staff will then provide and tend to the child. Staff states they would immediately address and report to the appropriate staff and or agency, the mishandling of a child.

Based on Investigative Interviews conducted, contradictory information was provided regarding the handling of a child in care on 11/5/24. Although the allegation may have happened or is valid, there is a not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation is found to be unsubstantiated.

Exit interview conducted and report was reviewed with the Assistant Director Brittney Mccray. A notice of site visit was given and must remain posted for 30 days. Failure to post notice of site visit will result in an immediate $100.00 civil penalty.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2