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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700563
Report Date: 10/11/2024
Date Signed: 10/11/2024 11:25:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2024 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240828112738
FACILITY NAME:BRIGHT HORIZONS AT TIERRASANTAFACILITY NUMBER:
376700563
ADMINISTRATOR:LAURA CLEMENTSFACILITY TYPE:
850
ADDRESS:6090 SANTO ROADTELEPHONE:
(858) 467-1800
CITY:SAN DIEGOSTATE: CAZIP CODE:
92124
CAPACITY:157CENSUS: 85DATE:
10/11/2024
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Laura ClementsTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Allegation: staff inappropriately handled child in care
INVESTIGATION FINDINGS:
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On 10/11/24 at 9:35 AM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced complaint visit for the complaint received on 8/28/24 for the purpose for delivering findings on the above referenced allegation. Upon arrival, LPA met with Director Laura Clements and toured the facility. LPA observed 85 children in 7 classrooms with 12 staff members present. All staff were fingerprint cleared and associated. LPA observed appropriate capacity, ratio and supervision during the visit.

During this visit, LPA interviewed several children and Director Laura Clements. It was alleged that a staff member inappropriately handled a child in care. During the course of the investigation, LPA Lane conducted interviews with the reporting party, several staff members, director, parents of enrolled children in classroom “Teddy” and children in classroom “Teddy”. Based upon the information obtained during these interviews, LPA observations and documentation received from facility it could not be established that a staff member inappropriately handled child (C1) in response to the child’s actions or behavior. (continued on LIC9099-C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20240828112738
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: BRIGHT HORIZONS AT TIERRASANTA
FACILITY NUMBER: 376700563
VISIT DATE: 10/11/2024
NARRATIVE
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Although the allegation that a staff member inappropriately handled child (C1) in care may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated.

Exit interview conducted and report was reviewed with facility representative Director Laura Clements. Notice of site visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2