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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700593
Report Date: 07/25/2024
Date Signed: 07/25/2024 01:33:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2024 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240510093538
FACILITY NAME:LITTLE LEARNERS & INFANT CAREFACILITY NUMBER:
376700593
ADMINISTRATOR:CRYSTAL BURROUGHSFACILITY TYPE:
850
ADDRESS:10154 NORTH MAGNOLIA AVENUETELEPHONE:
(619) 562-9907
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:57CENSUS: 48DATE:
07/25/2024
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Crystal BurroughsTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Children receive bruises, scrapes and cuts from other children due to lack of supervision by staff
Staff did not ensure child was cleaned properly after a bowel movement
Staff did not report injuries to authorized representative
Children use bathroom without staff supervision
INVESTIGATION FINDINGS:
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On 7/25/24 at 11:45 AM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced complaint visit for the complaint received on 5/10/2024 for the purpose of delivering findings on the above referenced allegations. Upon arrival, LPA met with Director Crystal Burroughs and toured the facility.

LPA observed 21 children in the Blue room with staff members Hailee Rodriguez and Virginia "Vicky" Castillo and 27 children in the Green room with staff members Makaylah Agostini, Mikayla Lennon, Lauren Riley and Director Crystal Burroughs.

During this visit, LPA interviewed one staff member and Director. It was alleged that a child received bruises, scrapes and cuts due to lack of supervision and the injuries were not reported to the authorized representative. It was also alleged that a child was not supervised in the bathroom and staff did not ensure the child was properly cleaned after a bowel movement. (continued on LIC9099-C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 51-CC-20240510093538
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LITTLE LEARNERS & INFANT CARE
FACILITY NUMBER: 376700593
VISIT DATE: 07/25/2024
NARRATIVE
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Based upon information received from the reporting party, documents received from the facility, interviews with staff members, enrolled children and parents of the enrolled children it was determined that 5 out of 5 parents interviewed stated they had no concerns regarding supervision or toileting and received incident reports via the Class Dojo app. Children interviewed in the Green room stated that a teacher was always present in the classroom and would help as needed in the bathroom upon request. Staff interviewed stated the children are good about asking for help when needed, supervision is adequate and incidents are reported on the Class Dojo app for parents. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore the above allegations are found to be UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Licensee Director Crystal Burroughs. Notice of site visit was posted and must remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2024
LIC9099 (FAS) - (06/04)
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