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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700600
Report Date: 05/17/2024
Date Signed: 05/17/2024 03:07:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2024 and conducted by Evaluator William M Chancellor Jr.
COMPLAINT CONTROL NUMBER: 10-CC-20240312084128
FACILITY NAME:EES-DAVID & JILLIAN GILMOUR EARLY EDUCATIONFACILITY NUMBER:
376700600
ADMINISTRATOR:DELILAH RODRIGUEZFACILITY TYPE:
850
ADDRESS:735 AVENIDA DE BENITO JUAREZTELEPHONE:
(760) 639-4170
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:102CENSUS: 67DATE:
05/17/2024
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Delilah Rodriguez, DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
Administration is not following the sick policy
INVESTIGATION FINDINGS:
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On date and time listed, Licensing Program Analyst (LPA) William Chancellor arrived unannounced to EES David and Jillian Gilmour Early Education (CCC) and met with Site Director (DIR) Delilah Rodriguez to deliver the investigative finding’s regarding the allegation listed above. On March 12, 2024, at 11:40AM LPA and Licensing Program Manager (LPM) Pauline Beschorner opened the investigation at the CCC and conducted a census, no immediate concerns were observed. During this investigation, LPA obtained pertinent documents and conducted interviews with DIR and fifteen staff.

On March 12, 2023, Community Care Licensing (CCL) received a complaint alleging that administration is not following the sick policy. Specifically that on multiple occasions, Director has let C1 stay at the center for extended periods of time, even when showing signs of illness, exposing all students and staff to illness. During the course of the investigation it was revealed that on February 15, 2024, C1 was not picked up after vomiting in the classroom and remained in the office with DIR. LPA confirmed that C1 was signed out at 3:20PM and did not leave the facility until approximately 5:45PM when DIR shift was over. This was further corroborated after LPA reviewed surveillance with DIR and DIR admitted to not leaving until that time with C1.

COntinued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20240312084128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: EES-DAVID & JILLIAN GILMOUR EARLY EDUCATION
FACILITY NUMBER: 376700600
VISIT DATE: 05/17/2024
NARRATIVE
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The facility sick policy states, “that if the child develops any symptoms or illness is observed while in the program, your child may be sent home. In such case, your child will be isolated from other children, and you will be contacted to pick up your child. Sick children need to be picked up immediately.” While the child may have been isolated, Director did not leave early for the day after emergency contacts could not pick up C1.

Based on record review, interviews, and observation the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. Due to this being a separate isolated occurrence, and not directly related to the outbreak of hand foot and mouth disease alleged in the complaint, a technical violation will be issued.

An exit interview was conducted, a copy of this report along with appeal rights were discussed and provided to Acting Site Director Delilah Rodriguez. A notice of site visit was also provided and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2024 and conducted by Evaluator William M Chancellor Jr.
COMPLAINT CONTROL NUMBER: 10-CC-20240312084128

FACILITY NAME:EES-DAVID & JILLIAN GILMOUR EARLY EDUCATIONFACILITY NUMBER:
376700600
ADMINISTRATOR:DELILAH RODRIGUEZFACILITY TYPE:
850
ADDRESS:735 AVENIDA DE BENITO JUAREZTELEPHONE:
(760) 639-4170
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:102CENSUS: 67DATE:
05/17/2024
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Delilah Rodriguez, DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent hand, foot, and mouth outbreak.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On date and time listed, Licensing Program Analyst (LPA) William Chancellor arrived unannounced to EES David and Jillian Gilmour Early Education (CCC) and met with Site Director (DIR) Delilah Rodriguez to deliver the investigative finding’s regarding the allegation listed above. On March 12, 2024, at 11:40AM LPA and Licensing Program Manager (LPM) Pauline Beschorner opened the investigation at the CCC and conducted a census, no immediate concerns were observed. During this investigation, LPA obtained pertinent documents and conducted interviews with DIR and fifteen staff.

On March 12, 2023, Community Care Licensing (CCL) received a complaint alleging that staff did not prevent hand, foot, and mouth outbreak. Specifically, that other children contracted Hand Foot and Mouth (HFM) disease due to Director, Delilah Rodriguez letting her own child (C1) stay at the facility knowing they were showing symptoms. Twelve of sixteen interviews could not corroborate that C1 was showing symptoms of HMF when C1 returned on March 6, 2024.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20240312084128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: EES-DAVID & JILLIAN GILMOUR EARLY EDUCATION
FACILITY NUMBER: 376700600
VISIT DATE: 05/17/2024
NARRATIVE
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 Records reviewed confirmed that C1 doctors' note excused C1 to return to school the following day without fever on March 6, 2024. Fourteen of Sixteen interview's did confirm that C1 did not show signs of a fever on March 6, 2024. A review of records also revealed inconsistencies in all seventeen (17) doctors' notes, where only three (3) doctor's recommended that the child stay home for a week. Subsequently, the facility did require doctors’ notes from all children diagnosed with HFM and facility did follow the recommendations from the pediatrician when allowing children to return without fever.

Based on conflicting statements, LPA is unable to corroborate the allegation that staff did not prevent hand, foot, and mouth outbreak. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, a copy of this report along with appeal rights were discussed and provided to Acting Site Director Delilah Rodriguez. A notice of site visit was also provided and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4