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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700600
Report Date: 04/17/2026
Date Signed: 04/17/2026 03:56:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260313091936
FACILITY NAME:EES-DAVID & JILLIAN GILMOUR EARLY EDUCATIONFACILITY NUMBER:
376700600
ADMINISTRATOR:DELILAH RODRIGUEZFACILITY TYPE:
850
ADDRESS:735 AVENIDA DE BENITO JUAREZTELEPHONE:
(760) 639-4170
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:102CENSUS: 49DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Delilah Rodriguez, DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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1. Center is not providing requested documentation to an authorized representative.
2. Child in care returned home on multiple occasions with unexplained bruises while at the facility.
3. Staff used a blanket not provided by the authorized representative to calm a child in care during nap time.
4. Lack of supervision resulting in child’s toileting needs not being met.
INVESTIGATION FINDINGS:
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 On April 17, 2026, at 2:10 PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at EES–David & Jillian Gilmour Early Education Center and met with Site Director Delilah Rodriguez. The purpose of the visit was to deliver the investigative findings regarding the allegations referenced above. As part of the investigation, LPA conducted an initial visit on March 19, 2026, during which confidential interviews were conducted, observations were made, and relevant documentation was obtained.

On March 13, 2026, the Department received a complaint alleging that the center was not providing requested documentation to an authorized representative. It was alleged that due to behavior concerns, Parent 1 (P1) was not provided documentation detailing Child 1’s (C1) daily behavioral incidents. Four out of four interviews confirmed that when injuries occur requiring first aid, authorized representatives receive verbal and written documentation at pick up. Staff reported using the Learning Genie app, providing ouch reports, and verbally explaining incidents. Without corroborating evidence, the allegation that the center failed to provide requested documentation is unsubstantiated.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260313091936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: EES-DAVID & JILLIAN GILMOUR EARLY EDUCATION
FACILITY NUMBER: 376700600
VISIT DATE: 04/17/2026
NARRATIVE
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 The second allegation stated that C1 returned home on multiple occasions with unexplained bruises. Four out of four interviews confirmed that authorized representatives are notified daily when children are involved in incidents resulting in injury. Records reviewed showed that P1 received and signed four injury reports between November 2025 and March 2026. While most injuries are observed and documented, not all injuries are witnessed at the time they occur. The center conducts daily health checks at drop off to document and discuss any existing marks. Due to lack of corroborating evidence, this allegation is unsubstantiated.

The third allegation stated that staff used a blanket not provided by the authorized representative to calm C1 during nap time. Three out of three interviews confirmed that children have access to school blankets, manipulatives, and books for emotional regulation. Interviews also confirmed that C1 independently requested and used a school blanket during nap. Without witness statements or observations supporting the allegation, there is insufficient evidence to show that staff forced C1 to use a school provided blanket instead of the one provided from home. This allegation is unsubstantiated.

The fourth allegation stated that due to a lack of supervision, C1’s toileting needs were not met. It was reported that on six occasions C1 did not fully wipe after a bowel movement. Four out of four interviews confirmed that preschool-age children are encouraged to use independent self-help skills in the restroom. Three confidential interviews denied that staff failed to supervise or assist children as needed, and stated that staff direct children to continue wiping until clean. Due to conflicting statements and lack of corroborating evidence, this allegation is unsubstantiated.

Based on the information obtained, LPA is unable to corroborate the allegations that the center failed to provide documentation, that C1 returned home with unexplained bruises, that staff used a blanket without authorization to calm a child, or that a lack of supervision resulted in unmet toileting needs. Although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove or disprove them; therefore, the allegations are unsubstantiated.

An exit interview was conducted, and a copy of this report along with appeal rights was provided to Acting Site Director Delilah Rodriguez. A Notice of Site Visit was also issued and must remain posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2