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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700693
Report Date: 08/15/2024
Date Signed: 08/15/2024 11:57:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2024 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240619092859
FACILITY NAME:BOYS & GIRLS CLUBS OF GREATER SAN DIEGOFACILITY NUMBER:
376700693
ADMINISTRATOR:OLGA CAMACHOFACILITY TYPE:
850
ADDRESS:115 W. WOODWARD AVETELEPHONE:
(760) 746-3315
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:53CENSUS: 19DATE:
08/15/2024
UNANNOUNCEDTIME BEGAN:
09:26 AM
MET WITH:Olga CamachoTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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-Staff do not provide adequate supervision to day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA met with Director Olga Camacho, conducted a tour and census of the facility, and informed director of the decision rendered.

During the course of the investigation, LPA Waters conducted observation/surveillance, a facility inspection, reviewed documents and conducted interviews with staff and children regarding the allegation of staff not providing adequate supervision to day care children. During interviews, LPA was unable to corroborate the allegation of staff using their cell phones while children were on the playground. LPA also conducted surveillance of staff while they were on the playground and when LPA was in the facility, staff was not observed using their cell phones. In addition, LPA reviewed the childcare’s policy regarding the use of cell phones, and noted that there had been no other complaints from parent regarding cell phone usage. Therefore, based on investigation findings, LPA Waters could not confirm the allegation of staff not providing adequate supervision to day care children due to cell phone use.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240619092859
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BOYS & GIRLS CLUBS OF GREATER SAN DIEGO
FACILITY NUMBER: 376700693
VISIT DATE: 08/15/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and the Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2