376700828-2-26-2025-10-CC-DMUN-DEJ375-20250306165923

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376700828
Report Date: 02/26/2025
Date Signed: 02/26/2025 03:11:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250211090107

FACILITY NAME:	DISCOVERY ISLE CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	376700828
ADMINISTRATOR:	NEELY, LATOYA		FACILITY TYPE:	850
ADDRESS:	3791 OCEANIC WAY		TELEPHONE:	(760) 433-3911
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	130	CENSUS: 35	DATE:	02/26/2025
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Melinda Lopez		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Staff did not meet a daycare child's diapering needs
Staff did not safeguard a daycare child's personal belongings
Staff did not provide comfortable accommodation for a daycare child

INVESTIGATION FINDINGS:

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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Principal Melinda Lopez, informing her of the reason for todays visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On February 11th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff did not meet a daycare child's diapering needs, staff did not safeguard a daycare child's personal belongings, and that staff did not provide comfortable accommodation for a daycare child. LPA interviewed 4 out of 4 staff as well as additional confidential witnesses.

See LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250211090107

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 376700828
	VISIT DATE: 02/26/2025

NARRATIVE

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It was alleged that Child 1 (C1) has had a dirty diaper several times upon pick up. 4 out of 4 staff interviewed stated that they check the children every 2 hours and change as needed. Regarding C1, staff indicated they change C1 prior to going outside after nap time. It was stated C1 typically gets picked up while they are still on the playground and that there have been times where the child had a dirty diaper, but parent declined to have the child changed prior to leaving the facility. Staff stated they have begun doing extra checks of C1 while on the playground and prior to parent picking up child. Based on record review LPA observed diaper logs and attendance records for months 9/2024 thru 2/2025 and seen that C1 is being checked/changed every 2-3 hours, if not sooner. Staff disclosed they do not document each diaper check but moving forward will document each check in their app.

Regarding the allegation that staff did not safeguard a day-care child's personal belongings, it was disclosed by 4 of 4 staff members do their best to keep the sippy cups accounted for, however, C1 has had a few sippy cups go missing. It was disclosed by confidential witness that out of the 3 sippy cups that went missing, 2 cups were replaced and 1 was located over the course of a year. Staff also stated that they now have carriers for the children to place their sippy cups in to keep them accounted for.

Lastly, based on interviews conducted for statement alleging child has had instances of sand all over the face and head, it was disclosed by 4 out of 4 staff members that they always dust the children off before they come back from being outside. Staff stated they do their best to get all the sand off the children but while they are active at play on the playground it can be a challenge. It was disclosed by confidential witness that C1 has been picked up while on the playground 2 times and had sand over them. Staff stated that 1 of these instances C1 and another child had just dumped sand on each other.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.
An exit interview was conducted, and this report was reviewed with the Principal, Melinda Lopez, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025

LIC9099 (FAS) - (06/04)

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