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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701001
Report Date: 05/07/2024
Date Signed: 05/07/2024 11:00:56 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2024 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240228115613
FACILITY NAME:CHILDREN'S PARADISE INC. - EL NORTEFACILITY NUMBER:
376701001
ADMINISTRATOR:DELANEY VILLANIFACILITY TYPE:
850
ADDRESS:986 W EL NORTE PKWYTELEPHONE:
(760) 480-1300
CITY:ESCONDIDOSTATE: CAZIP CODE:
92026
CAPACITY:182CENSUS: 127DATE:
05/07/2024
UNANNOUNCEDTIME BEGAN:
08:41 AM
MET WITH:Director Delaney Villani
Assistant Director Lizbeth Perez-Uribe		TIME COMPLETED:
11:03 AM
ALLEGATION(S):
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Staff are not following general sanitation procedures.
Staff are not ensuring that day care children's diapering needs are met while in care.
Staff are not competent to provide the services necessary to meet the individual needs of children in care.
Staff are not adequately supervising day care children while in care.
INVESTIGATION FINDINGS:
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On 5/7/2024 at 8:41am, Licensing Program Analyst (LPA) Jeanette Sanchez arrived at the facility to conclude the investigation for the allegations listed above. LPA met with Director Delaney Villani and Assistant Director Lizbeth Perez-Uribe.

On 2/28/2024, complaint allegations were reported to Community Care Licensing (CCL) stating that staff are not following general sanitation procedures, are not ensuring that day care children's diapering needs are met while in care, are not competent to provide the services necessary to meet the individual needs of children in care, and are not adequately supervising day care children while in care.

On this date, as well as on 3/5/2024, LPA conducted interviews and reviewed files. Interviews disclosed proper sanitation and diapering procedures. When asked about the care of each child's needs, interviews noted the assistance of specialized staff and constant support. While most interviews did not raise any concerns of inadequate care, one interview provided conflicting information.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240228115613
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - EL NORTE
FACILITY NUMBER: 376701001
VISIT DATE: 05/07/2024
NARRATIVE
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Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with Director Delaney Villani. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2