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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701001
Report Date: 10/21/2024
Date Signed: 10/21/2024 10:11:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2024 and conducted by Evaluator Gabriela Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240801142425
FACILITY NAME:CHILDREN'S PARADISE INC. - EL NORTEFACILITY NUMBER:
376701001
ADMINISTRATOR:DELANEY VILLANIFACILITY TYPE:
850
ADDRESS:986 W EL NORTE PKWYTELEPHONE:
(760) 480-1300
CITY:ESCONDIDOSTATE: CAZIP CODE:
92026
CAPACITY:182CENSUS: 134DATE:
10/21/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Lizbeth Perez-UribeTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Staff did not provide adequate supervision resulting in child sustaining multiple bites and bruises.
INVESTIGATION FINDINGS:
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On 10/21/2024 at 9:30 am, Licensing Program Analyst (LPA) Gabriela Hernandez made an unannounced visit and met with Child Care Center (CCC) Assistant Director Lizbeth Perez-Uribe. The purpose of the inspection was to deliver the findings on the above stated allegation. The investigation included an inspection of the facility and review of the documents that was conducted on 08/07/2024. In addition, LPA interviewed 2 staff members and Director.

On 08/01/2024, Community Care Licensing (CCL) received information that staff did not provide adequate supervision resulting in child sustaining multiple bites and bruises. Confidential interviews with staff revealed that staff always remain in ratio. Staff are also documenting every incident and notifying guardians of the incidents through ouch reports. Furthermore, the CCC has provided evidence of current support plans in place for challenging behaviors within the classroom detailed in the allegation.

See 9099C for continuation
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240801142425
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - EL NORTE
FACILITY NUMBER: 376701001
VISIT DATE: 10/21/2024
NARRATIVE
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Based on the evidence gathered, LPA was able to confirm that the CCC has been operating within ratio and has provided additional support staff, at least 1 day per week since the beginning of May 2024 for children with challenging behaviors. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report, appeal rights and Notice of Site Visit were discussed and provided to Assistant Director Lizbeth Perez-Uribe and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2