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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701002
Report Date: 04/02/2021
Date Signed: 04/05/2021 10:25:00 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2020 and conducted by Evaluator Lakesha Edwards
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20200909084002
FACILITY NAME:CHILDREN'S PARADISE INC.- SCHOOL AGEFACILITY NUMBER:
376701002
ADMINISTRATOR:JAMIE PORTERFACILITY TYPE:
840
ADDRESS:986 W EL NORTE PKWYTELEPHONE:
(760) 480-1300
CITY:ESCONDIDOSTATE: CAZIP CODE:
92026
CAPACITY:30CENSUS: 17DATE:
04/02/2021
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Jasmine Reaves-ManagerTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Facility staff yells at children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) LaKesha Edwards conducted an unannounced tele-inspection to the facility to deliver the findings of the above complaint allegation. LPA spoke with the Director Delaney Villani. LPA toured the facility virtually and took census.

An initial tele-visit was conducted on 9/15/2020. It was alleged that facility staff yells at children in care.

LPA conducted interviews with four staff, four parents of children in care and three daycare children. From interviews with staff, three of the four staff members stated they had witnessed or observed another staff member yelling at the children and using a tone with the children that was not appropriate. S2 admitted that her tone is loud and does not consider it yelling but it is just how she speaks.

Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Lakesha Edwards
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20200909084002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC.- SCHOOL AGE
FACILITY NUMBER: 376701002
VISIT DATE: 04/02/2021
NARRATIVE
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In interviewing all four parents, P3 stated that they had witnessed S2 yelling at another child in care to leave another child alone. Other parents who were interviewed also stated they had witnessed S2 yelling at children in care and P4 stated her child told her this staff member yelled at them directly.

LPA also interviewed three children and each child stated they do remember this staff member yelling at other children in care and C4 remembers when S2 yelled at them regarding an incident. C4 stated this made them feel upset and embarrassed while C3 stated it made them feel mad and C1 stated the yelling made them feel sad and jumpy.

Based upon my interviews with staff, parents and the children in care, and observation of the behavior of the staff member during my own attempt of an interview, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, Title 22, divisions 12 & Chapter 1 Article 6, Personal Rights 101223(a)(1) are being cited on the attached LIC 9099D.

A copy of this report will be emailed to Manager, Jasmine Reaves. A return email acknowledging the receipt of this report will be used in lieu of a signature due to the COVID-19 pandemic.

Due to the COVID-19 State of Emergency, this report was completed via Tele-Inspections Report Delivery Instructions

SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Lakesha Edwards
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20200909084002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE INC.- SCHOOL AGE
FACILITY NUMBER: 376701002
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/02/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/09/2021
Section Cited
CCR
101223(a)(1)
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101223(a)(1) Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement was not met as evidenced by:
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The Manager stated a refresher training will be conducted on Title 22 Regulations 101223(a)(1) Personal Rights and a list of attendandees along with signatures will be provided to CCLD by 4/9/2021.
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Based on observations and interviews conducted, LPA has verified through interviews each person has witnessed this staff member yelling at children in care. This conduct caused the children to feel upset, embarrassed, sad, mad, and jumpy.
This poses a potential risk to the health and safety of children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Lakesha Edwards
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3