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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701043
Report Date: 02/24/2026
Date Signed: 02/24/2026 04:59:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2025 and conducted by Evaluator Saraliz Velando
COMPLAINT CONTROL NUMBER: 51-CC-20251210134240
FACILITY NAME:LEARNING JUNGLE SCHOOL - SAN MARCOS CAMPUSFACILITY NUMBER:
376701043
ADMINISTRATOR:BAILEY BOWMANFACILITY TYPE:
850
ADDRESS:1364 EAST MISSION ROADTELEPHONE:
(760) 432-8050
CITY:SAN MARCOSSTATE: CAZIP CODE:
92069
CAPACITY:36CENSUS: 10DATE:
02/24/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Asst Director, Rachel FayakTIME COMPLETED:
05:10 PM
ALLEGATION(S):
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1. Staff handled child in an aggressive manner.
2. Staff yelled at child in care.
3. Staff left daycare children unsupervised.
INVESTIGATION FINDINGS:
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On 2/24/26, Licensing Program Analyst (LPA) Saraliz Velando conducted an unannounced inspection for the purpose of delivering findings for a complaint received on 12/10/25 regarding the above allegations. LPA met with the Asst Director, Rachel Fayak and toured the facility. There were 4 staff and 10 preschool children present. Appropriate ratios were observed. Staff members have the required background clearances and are associated with the facility.

Based on the information obtained from staff interviews, there was corroborating evidence to substantiate all three allegations. There were staff that witnessed a staff member grab a child by the arm and pull him in an aggressive manner. There were also staff that witnessed at least two other children were yelled at while in care in an inappropriate manner and told inappropriate comments. Staff interviews also revealed there were multiple times when children were left unsupervised to either retrieve items from the front office or to have contact with the Director. The preponderance of the evidence has been met and therefore, the above allegations are found to be SUBSTANTIATED. Type B violations were cited. Refer to the next page LIC 809-D for deficiency citations. The exit interview was conducted with Asst. Director, Rachel Fayak. Appeal Rights and a copy of the licensing report were provided. A notice of site visit was posted and must remain for 30 days.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20251210134240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LEARNING JUNGLE SCHOOL - SAN MARCOS CAMPUS
FACILITY NUMBER: 376701043
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/10/2026
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights:(1)To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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The Asst Director stated that they will conduct a training that covers Title 22 Personal Rights and submit a list with signatures of staff attending and agenda to the Dept by 3/10/26.
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Based on staff interviews, a staff member (S1) yelled or spoke to children with a raised voice on multiple occasions. This poses a potential health, safety or personal rights risk to children in care.
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Type B
03/10/2026
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights:(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule... This requirement was not met as evidenced by:
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The Asst Director stated that they will conduct a training that covers Title 22 Personal Rights and submit a list with signatures of staff attending and agenda to the Dept by 3/10/26.
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Based on staff interviews, a staff member (S1) grabbed a child to force them to a different location and/or place them in the office. This poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20251210134240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LEARNING JUNGLE SCHOOL - SAN MARCOS CAMPUS
FACILITY NUMBER: 376701043
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/10/2026
Section Cited
CCR
101221(1)
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101229 Responsibility for Providing Care and Supervision (1)No child(ren) shall be left without the supervision of a teacher at any time…Supervision shall include visual observation. This requirement was not met as evidenced by:
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The Asst Director stated that they will conduct a training that covers Title 22 Providing Care and Supervision and submit a list with signatures of staff attending and agenda to the Dept by 3/10/26.
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Based on staff interviews, staff members left children unsupervised to either retrieve items from the front office or to have contact with the Director. This poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3