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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701228
Report Date: 08/30/2022
Date Signed: 08/30/2022 04:52:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2022 and conducted by Evaluator Jennifer Lott
COMPLAINT CONTROL NUMBER: 51-CC-20220607094258
FACILITY NAME:CHILDREN'S CHOICE ACADEMYFACILITY NUMBER:
376701228
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
850
ADDRESS:12464 WOODSIDE AVENUETELEPHONE:
(619) 561-8880
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:45CENSUS: 27DATE:
08/30/2022
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director, Shannon Spencer TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Unqualified staff providing providing care and supervision to day care children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Lott conducted a complaint investigation visit to deliver findings for the above allegation. LPA was greeted at the front of the facility by Director, Shannon Spencer and was granted entry after identifying herself and disclosing the reason for her visit.

The Department’s investigation consisted of review of facility and outside source records, interviews with staff, parents and outside sources.

It is alleged that on or about June 2022, that unqualified staff are providing care and supervision to day care children .

Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 51-CC-20220607094258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE ACADEMY
FACILITY NUMBER: 376701228
VISIT DATE: 08/30/2022
NARRATIVE
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Record reviews revealed that 1:6 facility teacher files did not meet the full requirement for a preschool teacher and this one staff works alone unsupervised with children.

This Department has investigated the allegations; unqualified staff providing care and supervision to day care children. Based on LPA’s review of facility records, interviews with outside sources, the director, teachers and parents, as well as LPA’s observations and facility inspection, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiencies are cited per California Code of Regulations, Title 22, Division 6 on the attached 9099D. An exit interview was conducted, and report was reviewed with Director, Spencer. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 51-CC-20220607094258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE ACADEMY
FACILITY NUMBER: 376701228
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/30/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/13/2022
Section Cited
CCR
101216.1(c)(1)(A)
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Teacher qualification & duties -
The units specified in (c)(1) above shall include courses that cover the general areas of child growth and development, or human growth and development; child, family and community, or child and family; and program/curriculum. This requirement is not met as evidenced by:

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Director states that employee 1:6 will enroll in a child, family & community class by POC date and submit proof of registration.
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Based on LPA's review of facility records, 1:6 teachers did not complete the required education to be a teacher. This poses a potential health & safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2022 and conducted by Evaluator Jennifer Lott
COMPLAINT CONTROL NUMBER: 51-CC-20220607094258

FACILITY NAME:CHILDREN'S CHOICE ACADEMYFACILITY NUMBER:
376701228
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
850
ADDRESS:12464 WOODSIDE AVENUETELEPHONE:
(619) 561-8880
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:45CENSUS: 27DATE:
08/30/2022
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director, Shannon Spencer TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility operating over ratio
Day care children’s clothes are soiled
Children are left in soiled diapers for a long period of time
Staff are not washing day care children’s hands

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Lott conducted a complaint investigation visit to deliver findings for the above allegations. LPA was greeted at the front door by Director, Shannon Spencer and was granted entry after identifying herself and disclosing the reason for her visit.

The Department’s investigation consisted of review of facility records, interviews with the director, teachers, and outside sources as well as LPA’s observations.
It is alleged that on or about June 2022, facility was operating out of ratio. Based on interviews conducted with teacher, parents and outside sources, as well as the LPA’s observations on 2 separate occasions, the facility was not found to be out of ratio but there was conflicting information received during interviews, therefore it could not be determined if the facility had been out of ratio on previous occasions. .
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 51-CC-20220607094258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE ACADEMY
FACILITY NUMBER: 376701228
VISIT DATE: 08/30/2022
NARRATIVE
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It is also alleged that children are left in soiled clothing and that children are being left in soiled diapers for a long period of time. Based on interviews conducted with parents and teachers, as well as the parent handbook, parents are asked to provide clothing for their children which is kept at the facility in the child’s personal cubby space. If the parent did not provide clothing, then the facility has spare clothes for children to use. If there was nothing available, then parents are called and advised to pick up their child. Additionally, based on interviews with teachers and parents as well as record review of a diaper changing log, infants are checked and changed throughout the day. Diaper log revealed dates, times and diaper status of all checks and changes proving that children are not left in soiled diapers for an extended period of time.

Lastly, it is alleged that staff are not washing day care children’s hands. Based on interviews with the director, staff and parents as well as LPA’s observations, staff do wash children’s hands at arrival, before/after meals/snacks, after bathroom breaks, and after activities. Children wash their hands between 7-12 times per day, depending on the classroom and activity.

This agency has investigated the complaint alleging facility is operating over ratio, day care children’s clothes are soiled, children are left in soiled diapers for a long period of time, and staff are not washing day care children’s hands. The Department has found that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted and report was reviewed with Director, Shannon Spencer . A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 6