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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701228
Report Date: 06/07/2023
Date Signed: 06/07/2023 05:36:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2023 and conducted by Evaluator Jennifer Lott
COMPLAINT CONTROL NUMBER: 51-CC-20230405145827
FACILITY NAME:CHILDREN'S CHOICE ACADEMYFACILITY NUMBER:
376701228
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
850
ADDRESS:12464 WOODSIDE AVENUETELEPHONE:
(619) 561-8880
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:45CENSUS: 42DATE:
06/07/2023
UNANNOUNCEDTIME BEGAN:
11:08 AM
MET WITH:Director, Shannon Spencer TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff handled a day care child inappropriately
Staff inappropriately isolated a day care child for discipline
Staff yell at day care children
Staff did not aid a child with soiled clothing
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Lott conducted a complaint investigation visit to deliver findings for the above allegations. LPA was greeted at the front of the facility by Director, Shannon Spencer and was granted entry after identifying herself and disclosing the reason for her visit.

The Department’s investigation consisted of a review of records and interviews. It is alleged that on or about 04/05/2023, staff handled a day care child improperly restraining the child by the sleeve of their jacket. Interviews revealed that staff have not restrained any children in care and are kind to the children.

It is also alleged that staff yelled at day care children and inappropriately isolated a child for discipline. Interviews revealed that there was a science fair going on that day, and that staff did not yell at any children nor was any child disciplined during that time as all children were actively involved in the science fair presentation.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20230405145827
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE ACADEMY
FACILITY NUMBER: 376701228
VISIT DATE: 06/07/2023
NARRATIVE
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Lastly, it is alleged that staff did not aid a child with soiled clothing. Interviews revealed that staff have not left any children in soiled clothing but changes them immediately if they have an accident.

This agency has investigated the complaint alleging staff handled day care child improperly, staff inappropriately isolated a day care child for discipline, staff yell at daycare children and staff did not aid a child with soiled clothing. The Department has found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted and report was reviewed with Director Spencer. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2