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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701250
Report Date: 10/14/2025
Date Signed: 10/14/2025 04:51:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250731090939
FACILITY NAME:FAITH CHAPEL LEARNING ACADEMYFACILITY NUMBER:
376701250
ADMINISTRATOR:NICOLE LAWHORNFACILITY TYPE:
850
ADDRESS:9400 CAMPO ROADTELEPHONE:
(619) 567-7557
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:93CENSUS: 32DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Nicole LawhornTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Staff does not ensure sufficient light fixtures are provided for the safety of persons in the child care center
Licensee does not ensure staff records are properly maintained
Staff does not ensure that parents sign in and sign out
INVESTIGATION FINDINGS:
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On 10/14/2025, at 3:01pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Facility Representative, Nicole Lawhorn. During the inspection there were 32 children present with six staff members.

During the course of the investigation, interviews were conducted with the Facility Representative, eleven staff members, a former staff member, five daycare children and seven daycare parents. LPA reviewed and obtained copies of facility roster, personnel report, facility sign in/sign out sheets and the Brightwheel App sign in/sign out records. LPA took photos and video footage of classroom 105. Staff and children’s records were reviewed.

See LIC 9099C Continuation...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 20-CC-20250731090939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: FAITH CHAPEL LEARNING ACADEMY
FACILITY NUMBER: 376701250
VISIT DATE: 10/14/2025
NARRATIVE
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It was alleged that staff does not ensure sufficient light fixtures are provided for the safety of persons in the child care center. Facility Representative and staff stated that they feel that the classrooms are dark during nap time; however, they do not feel that the classrooms are unsafe. Some staff members stated that they feel that the classrooms are dark and unsafe during nap time. On 8/4/2025, LPA observed classroom 105 to be dark during nap time, the curtains were drawn and there was a small lamp on the teacher’s desk however, the napping children were not clearly visible and there was not sufficient lighting in the classroom.

It was alleged that Licensee does not ensure staff records are properly maintained. Facility Representative stated that she was not aware that immunization records for Staff #1 (S1) were not on file. LPA’s review of records for S1 confirmed that she began employment at the facility on 7/22/2025 and did not have immunization records on file.

In addition, it was alleged that staff does not ensure that parents sign in and sign out. Facility Representative and staff denied the allegation and stated that parents are signing children in and out of the facility on the sign in and sign out sheets in the classroom; however, acknowledged that staff were signing the children in and out of the facility using the Brightwheel App.

LPA reviewed the facility’s sign in sign out sheets and the Brightwheel App sign in and sign out records for the period of 6/30/2025 – 8/1/2025. LPA’s review of sign in and sign out sheets and Brightwheel App sign in and out records determined that 10 out of 34 children were not signed out of the facility by their parent or authorized representative using either sign out method. A review of the Brightwheel App sign in and sign out records determined that 10 out of 34 daycare children were signed out of the facility by staff during the period of 6/30/2025 – 8/1/2025.

Based on interviews with facility representative, staff members, daycare children, daycare parents, LPA’s observation, review of staff records, Brightwheel App and facility sign in and out sheets the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D.



A Notice of Site Visit (LIC 9213) was given to Facility Representative, Nicole Lawhorn and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. LPA observed LIC 9213 was posted. Appeal Rights (LIC 9058) was provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7
Control Number 20-CC-20250731090939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: FAITH CHAPEL LEARNING ACADEMY
FACILITY NUMBER: 376701250
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/27/2025
Section Cited
CCR
101239(d)
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 Fixtures, Furniture, Equipment and Supplies (d) The licensee shall provide lamps or lights as necessary in all rooms and other areas to ensure the comfort and safety of all persons in the child care center. This requirement is not met as evidenced by:

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Facility Representative stated that lanterns have been placed inside of the classrooms and placed in the middle of the classroom; also lamps have been placed on the teacher's desk. Facilty Representative stated that she will submit a written plan on how she will ensure that the classrooms are not too dark
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Based on interview and observation, the licensee did not comply with the section cited above in that LPA observed that classroom 105 was dark during nap time and there was not sufficient lighting which poses a potential health, safety or personal rights risk to persons in care.
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during nap time and submit the plan to the Department, no later than 10/27/25.
Type B
10/27/2025
Section Cited
HSC
1596.7995(a)(1)
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(a) (1) Commencing September 1, 2016, a person shall not be employed...at a day care center if he or she has not been immunized against influenza, pertussis, and measles...
This requirement is not met as evidenced by:

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On 8/6/25, Facility Representative submitted proof of immunization records for S1 to the Department. Facility Representative stated that she will submit a written plan on how she will ensure that staff immunization records are obtained prior to the first day of employment, and will submit to the Department, no later
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Based on interview and record review, the licensee did not comply with the section cited above in that immunization records for S1 were not available for review during time on inspection which poses a potential health, safety or personal rights risk to persons in care.
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than 10/27/25.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250731090939

FACILITY NAME:FAITH CHAPEL LEARNING ACADEMYFACILITY NUMBER:
376701250
ADMINISTRATOR:NICOLE LAWHORNFACILITY TYPE:
850
ADDRESS:9400 CAMPO ROADTELEPHONE:
(619) 567-7557
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:48CENSUS: 32DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Nicole LawhornTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Licensee does not ensure qualified staff provide supervision to children in care at all times.
Staff falsified records
Staff does not ensure that children are drinking from their own water bottles
Staff allows children to remain in soiled clothing for extended periods of time
Staff do not ensure children are checked for signs of illness during drop off
Staff do not contact the parents of children that are ill
Staff allow children to play on a play structure that is not age appropriate
INVESTIGATION FINDINGS:
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On 10/14/2025, at 3:01pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Facility Representative, Nicole Lawhorn. During the inspection there were 32 children present with six staff members.

During the course of the investigation, interviews were conducted with the Facility Representative, eleven staff members, a former staff member, five daycare children and seven daycare parents. LPA reviewed and obtained copies of facility roster, personnel report, facility sign in/sign out sheets, Brightwheel App documentation, attendance sheets from an outside agency. LPA took photos of playstructures. Staff and children’s records were reviewed.

It was alleged that Licensee does not ensure qualified staff provide supervision to children in care at all times. Facility Representative and staff member denied the allegation. See LIC 9099C Continuation...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 20-CC-20250731090939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: FAITH CHAPEL LEARNING ACADEMY
FACILITY NUMBER: 376701250
VISIT DATE: 10/14/2025
NARRATIVE
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Facility Representative and staff stated that the facility was cited on 6/11/2025 for not meeting Title 22 Regulations section 101216.2 Teacher Aide Qualification and Duties, the staff members in question have completed course work requirements. LPA reviewed staff qualification for the staff including the staff in question and course requirements are complete.

It was alleged that staff falsified records. Information received indicated that staff were asked to sign parent signatures to attendance sheets from an outside agency for daycare children enrolled at the facility. Facility Representative and staff in question denied requesting any staff to falsify attendance sheets from an outside agency.

It was alleged that staff does not ensure that children are drinking from their own water bottles. Facility Representative and staff denied the allegation and stated that the water bottles table is monitored by staff to ensure that children drink from their own water bottles. Staff stated that the younger children attempt to grab other children’s water bottles on occasion.

It was alleged that staff allows children to remain in soiled clothing for extended periods of time. Facility Representative and staff denied the allegation and stated that children are taken to the restroom as often as needed, and on a scheduled basis. Staff stated that extra clothing is also provided by parents and the facility staff in the event a child’s clothing is soiled.

It was alleged that staff do not ensure children are checked for signs of illness during drop off. Facility Representative and staff members denied the allegation and stated that daily health checks are conducted upon the arrival of children at the facility. Staff stated that children are observed upon arrival for fatigue and symptoms of illness.

It was alleged that staff do not contact the parents of children that are ill. Facility Representative and staff members denied the allegations and stated that sick children are not allowed to remain at the facility. Daycare parents interviewed stated that they are contacted by phone and through the Brightwheel App if their child becomes ill.


See LIC 9099C Continuation...
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 20-CC-20250731090939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: FAITH CHAPEL LEARNING ACADEMY
FACILITY NUMBER: 376701250
VISIT DATE: 10/14/2025
NARRATIVE
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In addition, it was alleged that staff allow children to play on a play structure that is not age appropriate. Facility Representative and staff denied the allegations and stated that children only are allowed to play on the play structures that are age appropriate.

Based on interviews conducted with facility representative, staff, daycare children daycare parents, facility sign in/sign out sheets, Brightwheel App, and related documentation, there were no disclosures that corroborated the allegations. Due to conflicting interview statements, the allegations are found to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

A Notice of Site Visit (LIC 9213) was given to Facility Representative, Nicole Lawhorn and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. LPAs observed LIC 9213 was posted. Appeal Rights (LIC 9058) was provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 20-CC-20250731090939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: FAITH CHAPEL LEARNING ACADEMY
FACILITY NUMBER: 376701250
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/27/2025
Section Cited
CCR
101229.1(b)
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Sign In and Sign Out (b)The person who brings the child to, and removes the child from, the center shall sign the child in/out.

This requirement is not met as evidenced by:
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Facility Representative stated that she will provide a detailed plan on how she will ensure that parents are signing their children in and out of the facility via sign in sheets and/or the Brightwheel App and that staff are no longer signing children in and out of the faciity.
Facility Representative will submit a written
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Based on interview and record review, the licensee did not comply with the section cited above in that 10 out of 34 children were sign out of the facility by staff for the period of 6/30/25 - 8/1/25, which poses a potential health, safety or personal rights risk to persons in care.
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plan to the Department, no later than 10/27/25.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7