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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701262
Report Date: 05/03/2023
Date Signed: 05/03/2023 11:58:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2023 and conducted by Evaluator Jessica M Rubio
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230309085727
FACILITY NAME:CHILDREN'S PARADISE INC. - OCEANSIDEFACILITY NUMBER:
376701262
ADMINISTRATOR:LINA BORJAFACILITY TYPE:
850
ADDRESS:2017A MISSION AVENUETELEPHONE:
(760) 433-3800
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:152CENSUS: 113DATE:
05/03/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Lina BorjaTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
Lack of supervision
Personal Rights
INVESTIGATION FINDINGS:
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On May 3, 2023 at 10:20 am, Licensing Program Analyst (LPA), Jessica Rubio arrived unannounced to Children’s Paradise Inc. Oceanside (CCC) and met with Director (AD), Lina Borja to deliver the investigative finding of the allegations listed above. During the investigation, confidential interviews were conducted with Director, four staff (S1, S2, S3 and S5), and one child (C3). LPA also attempted to interview child (C1) twice, however, was unsuccessful as C1 was not present either day.

On March 9, 2023, a complaint was received alleging personal rights violation for a child in care, specifically that C3 was choked by another child, (C4). There was an additional allegation of lack of supervision resulting in C2 locking themselves in a staff bathroom for an extended period of time and C1 sustaining unexplained scratch marks on their face and bruises in several different incidents involving other children in November 2022 and December 2022.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230309085727
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - OCEANSIDE
FACILITY NUMBER: 376701262
VISIT DATE: 05/03/2023
NARRATIVE
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Regarding the allegation that C3 was choked by C4, interviews revealed that there was an incident on the playground where C4 choked C3. Interviews revealed that when staff observed the incident, staff did intervene and the parents of both children were notified. Additional interviews revealed that the facility was in ratio and there were several staff present on the playground when the incident occurred.

Regarding the allegation of lack of supervision resulting in C2 locking themselves in a staff bathroom for an extended period of time, interviews revealed C2 did run out of their classroom and locked themselves in a staff bathroom. Interviews revealed that S3 was present and followed after C2 when C2 ran out of the classroom, around the facility and into the staff bathroom. Additionally, it was revealed that S3 was standing outside of the staff bathroom door while C2 was in the bathroom and requesting C2 to come out. The time period that C2 was in the staff bathroom could not be confirmed. A witness interview revealed C2 was locked in the bathroom for approximately two minutes, while another interview revealed it was believed that C2 was locked in the bathroom for at least 30 minutes.

Regarding the alleged lack of supervision resulting in C1 sustaining several unexplained injuries, interviews revealed C1 did sustain several scratches to their face and bruising from being bit in different incidents involving different children. Record review revealed there were several ouch reports or documentation for C1 during the specified time frame when an injury had been observed or when staff witnessed the actual incidents resulting in the injury. Furthermore, interviews revealed the facility is not having any issues with classes having the appropriate amount of staff.

Based on confidential interviews and conflicting statements, the allegations of personal rights violation to C3 and lack of supervision for C1 and C2 may have occurred, however are not supported or proven by evidence. Therefore, the above allegations are unsubstantiated. An exit interview was conducted and a copy of this report and appeal rights were discussed and provided to Director Lina Borja. A notice of site visit was also provided and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2