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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701262
Report Date: 11/16/2023
Date Signed: 11/16/2023 10:29:18 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20231002144046
FACILITY NAME:CHILDREN'S PARADISE INC. - OCEANSIDEFACILITY NUMBER:
376701262
ADMINISTRATOR:LINA BORJAFACILITY TYPE:
850
ADDRESS:2017A MISSION AVENUETELEPHONE:
(760) 433-3800
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:152CENSUS: 117DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Angela Hunt, DirectorTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Licensee does not ensure a qualified director is present during operating hours.
INVESTIGATION FINDINGS:
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On November 16, 2023, at 9:30 a.m., Licensing Program Analyst (LPA), Cindy Hamilton met with Children’s Paradise Oceanside (CCC) Director Angela Hunt to deliver the findings for the above stated allegation.  During the investigation, LPA Hamilton conducted interviews with five staff.  LPA Hamilton conducted health and safety inspections of the CCC on 09/16/2023 and 10/10/2023 and no safety concerns were noted.  LPA obtained and reviewed pertinent documentation.

On October 2, 2023, Community Care Licensing (CCL) received information stating licensee does not ensure a qualified director is present during operating hours. It was alleged that the CCC does not currently have a director. Confidential interviews disclosed that the current director was employed as Director on July 16, 2023 and that the previous director had resigned a couple of months prior to that date. Records review disclosed to LPA that CCL had not been made aware of the director resigning or a new director being hired within the regulated time frame. Records review also disclosed that CCL did not have the required documentation for the new director to approve their qualifications and certifications.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20231002144046
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - OCEANSIDE
FACILITY NUMBER: 376701262
VISIT DATE: 11/16/2023
NARRATIVE
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LPA was advised of the director change in August 2023 and LPA requested the documents be sent to CCL during the visit.

Based on confidential interviews and records review, the preponderance of evidence has been met and the allegation that licensee does not ensure a qualified director is present during operating hours is substantiated. The facility is cited for Title 22, Section 101215.1(f)(1) Child Care Center Directors Qualifications and Duties which poses a potential health, safety and/or personal rights risk to children in care.

An exit interview was conducted, a copy of this report, appeal rights and Notice of Site Visit were provided to Director. The director was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20231002144046
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE INC. - OCEANSIDE
FACILITY NUMBER: 376701262
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/16/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/30/2023
Section Cited
CCR
101215.1(f)(1)
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101215.1(f)(1) Child Care Center Directors Qualifications and Duties (f) When the child care center director is absent from the center, arrangements shall be made for a fully qualified teacher ...act as substitute..(1) If the child care center director is absent for more than 30 consecutive calendar days, the substitute director shall meet the qualifications of a director. This requirement was not met as evidenced by:
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Director provided LPA with missing documents from Directors packet and advised the LIC 200 was sent certified mail 11/15/2023 to CCL. LPA will review documents for completion to clear POC and update Director on CCC's profile.
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Based on confidential interviews and records review the CCC did not have a Director who met the qualifications within 30 days of previous directors resignation.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20231002144046

FACILITY NAME:CHILDREN'S PARADISE INC. - OCEANSIDEFACILITY NUMBER:
376701262
ADMINISTRATOR:LINA BORJAFACILITY TYPE:
850
ADDRESS:2017A MISSION AVENUETELEPHONE:
(760) 433-3800
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:152CENSUS: DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Angela Hunt, DirectorTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Staff do not provide adequate supervision, resulting in a day care child sustaining multiple injuries
Staff do not meet day care children’s diapering needs.
INVESTIGATION FINDINGS:
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On November 16, 2023, at 9:30 a.m., Licensing Program Analyst (LPA), Cindy Hamilton met with Children’s Paradise Oceanside (CCC) Director Angela Hunt to deliver the findings for the above stated allegations.  During the investigation, LPA Hamilton conducted interviews with five staff.  LPA Hamilton conducted a health and safety inspection of the CCC on 09/16/2023 and 10/10/2023 and no safety concerns were noted.  LPA obtained and reviewed pertinent documentation. LPA was unable to interview the child identified as the victim and/or witness to these allegations due to the child’s age.

On October 2, 2023, Community Care Licensing (CCL) received information stating that staff do not provide adequate supervision resulting in a day care child sustaining multiple injuries and staff do not meet day care children’s diapering needs. Regarding the allegation of facility staff do not provide adequate supervision resulting in a day care child sustaining multiple injuries, it was alleged that a child had been injured multiple times and staff were unaware how child was injured because staff are not paying attention, the facility was under staffed and staff are on their phones.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20231002144046
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - OCEANSIDE
FACILITY NUMBER: 376701262
VISIT DATE: 11/16/2023
NARRATIVE
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 During multiple visits to facility, LPA observed that the facility was operating within ratio, was adequately staffed and supervising children at all times. LPA also conducted a review of the child’s records and noted that there were several “ouch reports” on file because the child had behaviors that resulted in child injuring self or others. In addition, LPA observed that staff witnessed and were present when the incidents occurred and the child was immediately provided aid as necessary.

Regarding the allegation that staff are not meeting day care children's diapering needs, it was alleged that a child has had frequent diaper rashes due to the staff not wiping or changing child frequently enough. Confidential interviews disclosed that the CCC’s practice is to check all children’s diapers every hour and to change the diapers every two hours even if the diaper was not soiled. Records review revealed that the CCC does keep diapering logs to show when the diaper is checked or changed. LPA reviewed the diapering logs and was able to verify that the children’s diapers are being checked and changed as stated. Due to information gathered, LPA was unable to corroborate this allegation.

Based on confidential interviews, the allegations that staff do not provide adequate supervision resulting in a day care child sustaining multiple injuries and staff do not meet day care children’s diapering needs, may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights and Notice of Site Visit were provided to Director. The director was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5