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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701263
Report Date: 03/20/2024
Date Signed: 03/20/2024 11:53:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2024 and conducted by Evaluator Sumayya Habeebulla
COMPLAINT CONTROL NUMBER: 10-CC-20240213102940
FACILITY NAME:CHILDREN'S PARADISE INC. - OCEANSIDEFACILITY NUMBER:
376701263
ADMINISTRATOR:ANGELA HUNTFACILITY TYPE:
830
ADDRESS:2017A MISSION AVENUETELEPHONE:
(760) 433-3800
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:40CENSUS: 26DATE:
03/20/2024
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Angela HuntTIME COMPLETED:
12:05 PM
ALLEGATION(S):
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- Staff are not following infant needs and services plan.
- Staff are not maintaining facility carpets clean.
INVESTIGATION FINDINGS:
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On March 20th, 2024, at 11:35 am, Licensing Program Analysts (LPAs) Sumayya Habeebulla and Amber Shaw arrived unannounced at the facility and met with Facility director Angela Hunt to deliver the investigative findings for the above stated allegations. During the investigation, confidential interviews were conducted with staff (S1-S6). LPA also obtained copies of pertinent records that included: facility roster, pictures, and communication records.

On February 13, 2024, complaints were received by the department alleging Staff are not following infant needs and services plan and staff are not maintaining facility carpets clean.

See LIC 9099C for continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240213102940
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - OCEANSIDE
FACILITY NUMBER: 376701263
VISIT DATE: 03/20/2024
NARRATIVE
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The first allegation is that Staff are not following infant needs and services plan. Interviews revealed that the needs and service plan are updated every three months or earlier if needed. Further interviews revealed that any new special requests/orders are included in the plan immediately and the necessary steps are taken to ensure it is followed. A review of children records was conducted, and LPA verified that the needs and service plans were updated as of date of inspection. In regard to C1 being left on the carpet without a blanket, interviews revealed that there was mis-communication between the parent and staff. The staff were unaware of the doctor’s note because the parent did not disclose the information to the director. According to staff, once the doctor’s note information was provided, staff were made aware and followed the doctor’s instructions.

The second allegation is Staff are not maintaining facility carpets clean. Facility tour, pictures, and interviews revealed that necessary steps are taken to ensure the carpets in the infant care room are maintained and cleaned regularly. Interviews revealed that the carpets are vacuumed daily after 5 PM and shampooed every two months. Interviews also revealed that the carpets are shampooed earlier if there is a need. On 02/22/24, LPA conducted a tour of the facility, and took pictures which did not reveal any stains or dirt marks on the rugs in the infant classroom.

From the information received through interviews with staff, and facility documents the above allegations cannot be verified. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Facility Director Angela Hunt, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2