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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701313
Report Date: 11/07/2025
Date Signed: 11/07/2025 02:01:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251021093722
FACILITY NAME:EES VISTA INNOVATION EARLY EDUCATION CENTERFACILITY NUMBER:
376701313
ADMINISTRATOR:DESIREE BUCHANANFACILITY TYPE:
850
ADDRESS:836 OLIVE AVENUETELEPHONE:
(760) 726-2170
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:60CENSUS: 49DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Desiree Buchanan, DirectorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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9
1. Staff yelled at child.
2. Staff hit child.
INVESTIGATION FINDINGS:
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On November 7, 2025, at 1:35 PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at EES Vista Innovation Early Education Center (CCC) and was greeted by Director Desiree Buchanan. The purpose of the visit was to deliver the investigative findings regarding the allegations listed above. As part of the investigation, LPA conducted an initial visit on October 22, 2025, where census was taken, confidential interviews were conducted (S1-S5), and relevant documentation was obtained.

Community Care Licensing (CCL) received a complaint on October 21, 2025, alleging that staff yelled and hit a day care child. The complaint claimed that on October 15, 2025, child 1 (C1) was yelled at and struck on the thigh by staff 6 (S6). Four of four staff present on the day in question, deny witnessing or hearing C1 being yelled at or struck on the thigh. The name disclosed in the complaint, is not employed by the CCC or present on October 15, 2025. No additional witnesses or evidence were able to corroborate the allegation(s).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251021093722
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: EES VISTA INNOVATION EARLY EDUCATION CENTER
FACILITY NUMBER: 376701313
VISIT DATE: 11/07/2025
NARRATIVE
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Due to conflicting statements and lack of corroborating evidence from witnesses, LPA was unable to substantiate the allegations regarding staff yell at daycare children, and staff hit daycare children. While these incidents may have occurred, they are not supported by sufficient evidence and are therefore deemed unsubstantiated.

An exit interview was conducted, and a copy of the report, appeal rights, and a Notice of Site Visit were provided to Director Desiree Buchanan. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2