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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701331
Report Date: 10/09/2025
Date Signed: 10/09/2025 09:24:38 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2025 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250930134616
FACILITY NAME:RENU HOPE FOUNDATIONFACILITY NUMBER:
376701331
ADMINISTRATOR:SANCHEZ, ALFONSOFACILITY TYPE:
830
ADDRESS:5570 OLD RANCH ROADTELEPHONE:
(760) 477-2610
CITY:OCEANSIDESTATE: CAZIP CODE:
92057
CAPACITY:24CENSUS: 4DATE:
10/09/2025
UNANNOUNCEDTIME BEGAN:
08:37 AM
MET WITH:Director Alfonso Sanchez TIME COMPLETED:
09:37 AM
ALLEGATION(S):
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Day care child sustained multiple unexplained injuries in care
Staff handle day care child in a rough manner
Staff are not reporting injuries in a timely manner to responsible parties
INVESTIGATION FINDINGS:
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 On the above date and time Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with and met with Renu Hope Foundation Director Alfonso Sanchez and provided the purpose of the inspection, to deliver the findings from a complaint made to Community Care Licensing (CCL) on September 05, 2025. The complaint CCL received stated the following allegations: Day care child sustained multiple unexplained injuries in care, Staff handle day care child in a rough manner and Staff are not reporting injuries in a timely manner to responsible parties.
On 09/08/2025, Community Care Licensing made an unannounced visit to open the complaint investigation at the facility. During this time, LPA Kelly Gerth met with Director Alfonso Sanchez toured the facility, took census, collected pertinent documentation, conducted interviews and verified enrollment of facility staff. On 09/10/2025 LPA Gerth collected additional evidence from the CCC (Childcare Center). LPA conducted additional interviews and collected further evidence on 09/23/25 and attempted a follow up visit to the CCC on 09/26/25 and received further correspondence from the CCC on 09/29/2025 and concluded interviews.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250930134616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: RENU HOPE FOUNDATION
FACILITY NUMBER: 376701331
VISIT DATE: 10/09/2025
NARRATIVE
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Regarding the allegation Daycare child sustained multiple unexplained injuries in care. During the investigation, LPA collected evidence on 09/08/25, 09/10/25 and 09/23/25 of ouch/incident reports shared with Child 1 (C1)’s parent/guardian. Within the complaint, it was alleged that on 08/19/2025 when the parent/guardian of C1 picked up the child, unexplained injuries/markings were observed after leaving the CCC. During the investigation, LPA Gerth conducted staff interviews, which corroborate that at no time was C1 observed to have sustained any injury/incident on the date alleged nor had any markings been observed while the child was in care during the school day. The LPA also found that although C1 may have attended a medical appointment prior to arriving at the daycare on the same day, and again the following day, there was no evidence to confirm when, where, or how the injuries or markings were sustained. Additionally, during the interview process of the investigation, it was disclosed that the allegation of multiple unexplained injuries were based on suspicion of previous injuries that may have occurred that the parent/guardian was not aware of and did not observe. Therefore, LPA could not further investigate the allegation of multiple unexplained injuries to have allegedly previously occurred, without specifics of dates, times, and/or specific unexplained injuries. Therefore, based on evidence collected and interviews conducted by LPA Gerth during the investigation, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Regarding the allegation Staff handle day care child in a rough manner. During the investigation, interviews conducted revealed that the alleged incident was not reported at the time of occurrence and was not brought to the attention of the CCC until several weeks later. Interviews conducted corroborate that the details of the incident including exact date, exact time and specific person(s) involved could not be confirmed. Interviews conducted with staff revealed that there have been no similar allegations before or since this incident, no related concerns have been raised by parents to the CCC, and no staff members have personally witnessed any incidents similar to those alleged in the complaint. At this time there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED.
Regarding the allegation Staff are not reporting injuries in a timely manner to responsible parties. On 09/08/2025, 09/10/2025 and 09/23/2025, LPA collected evidence of reported ouch/incident reports given to the parent/guardian of Child 1 (C1) during the time of attendance. All interviews corroborated that the incidents/ouches that occurred at the CCC during daycare hours, were reported as outlined in the CCC’s admission agreement and within 24 hours, to the parent/guardian of C1. Furthermore, the CCC had additional evidence of discussion of any injury/ouch occurring via the electronic school app, providing additional opportunities to communicate about ouch/incidents occurring.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250930134616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: RENU HOPE FOUNDATION
FACILITY NUMBER: 376701331
VISIT DATE: 10/09/2025
NARRATIVE
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Page 3

Evidence reflected that additional conversation shared in electronic communication was provided in an appropriate response time. Therefore, based on evidence collected and interviews conducted by LPA Gerth during the investigation, LPA did not find a preponderance of evidence to prove the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.
A copy of this report, appeal rights and Notice of Site Visit were provided to Director Alfonso Sanchez and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3