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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701339
Report Date: 01/07/2025
Date Signed: 01/07/2025 03:46:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/26/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241126162451
FACILITY NAME:CFC LEARNING CENTER, LLCFACILITY NUMBER:
376701339
ADMINISTRATOR:SHONEIL WILSONFACILITY TYPE:
830
ADDRESS:2640-2642 OCEANSIDE BLVD.TELEPHONE:
(760) 757-5437
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:17CENSUS: 2DATE:
01/07/2025
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Shoneil WilsonTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff did not ensure children's diapering needs were met while in care
Staff did not report incidents regarding children in care
Staff did not prevent day care child(ren) from biting another child
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Shoneil Wilson, informing her of the reason for todays visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On November 26th, 2024, Community Care Licensing (CCL) received a complaint alleging that staff did not ensure children's diapering needs were met while in care, staff did not report incidents regarding children in care, and that staff did not prevent day care child(ren) from biting another child.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241126162451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CFC LEARNING CENTER, LLC
FACILITY NUMBER: 376701339
VISIT DATE: 01/07/2025
NARRATIVE
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Based on interviews conducted and records reviewed, when it comes to allegation that staff did not ensure children's diapering needs were met while in care, it was stated that Child 1's (C1) parent notified staff at drop off that the child had a dirty diaper but that Staff 1 (S1) stated they were not the teacher assigned to the child, therefore they would not be changing the diaper. S1 was interviewed and denied being told C1 had a dirty diaper and denied stating they would not change the diaper. It was also stated that during C1s drop off, S1 was changing another diaper and C1 ended up getting changed when the next teacher came in, approximately 12 minutes later.

When it comes to allegation that staff did not report incidents regarding children in care, it was alleged that C1 was bit while in care, but the parent was not notified of the injury. Based on a review of C1s file the parent was provided and signed for an ouch report. The ouch report was signed by the Director on 11/21/24, however neither the parent nor teacher provided date of when the report was signed for.

Lastly, based on interviews conducted, when it comes to allegation that staff did not prevent day care child(ren) from biting another child, interviews with staff revealed that teachers will try and redirect children if they know they are going to bite another child, but they don’t always know when it’s going to happen. Other staff interviews revealed that biting hadn’t really been a problem and that they were only aware of one biting incident.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Shoneil Wilson, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2