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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701392
Report Date: 03/22/2024
Date Signed: 03/22/2024 11:31:56 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2024 and conducted by Evaluator Nancy Diaz
COMPLAINT CONTROL NUMBER: 51-CC-20240321125603
FACILITY NAME:AKA HEAD START - JACKMANFACILITY NUMBER:
376701392
ADMINISTRATOR:ANGELA CARROLLFACILITY TYPE:
850
ADDRESS:832 JACKMAN STREETTELEPHONE:
(619) 334-4444
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:64CENSUS: 42DATE:
03/22/2024
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Angela CarrollTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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1. Licensee does not allow parents to enter and inspect the day care.
2. Admission policies - staff refused entry to a child when he arrived 3 minutes late.
INVESTIGATION FINDINGS:
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On 3/22/2024 @ 10:05 AM Licensing Program Analyst (LPA) Nancy Diaz conducted an unannounced inspection in reference to the allegations that Licensee does not allow parents to enter facility and that a child was refused entry due to late arrival. LPA interviewed the director and several staff.
A tour of the facility was conducted with Angela Carroll (Site Director). There were a total of 42 children with 18 staff.
Based on the information obtained through interviews with staff, LPA determined that the preponderance of evidence has been met. There is enough supporting information to prove the above allegations are SUBSTANTIATED, see deficiencies cited on the attached LIC 9099D.
Exit interview was conducted with Angela Carroll. A copy of this report, appeal rights and notice of site visit were given. Notice of Site shall be posted for 30 day.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20240321125603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: AKA HEAD START - JACKMAN
FACILITY NUMBER: 376701392
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
03/29/2024
Section Cited
CCR
101218
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ADMISSION POLICIES. Every child care center shall have all admission policies in writing...

This document was not met as evidenced by:
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Site Director stated that she witnessed a child, parent and staff outside the building in the morning. Staff who refused child in the building is new to the center and was not aware of the company's policy.
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Based on staff interviews, a child was refused entry when parent and child arrived a few minutes late. Admission Policies did not include exclusion of child due to late arrival.
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Site director shall submit a plan of correction no later than 3/29/2024.
Request Denied
Type B
03/29/2024
Section Cited
HSC
1596.857(a)
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RIGHTS OF PARENT OR GUARDIAN. Upon presentation of identification, the responsible parent of a child receiving services in ... has the right to enter and inspect the facility...
This requirement was not met as evidenced by:
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Site director stated that it was the company's policy not to allow parents inside the classroom due to COVID pandemic. LPA advise Site director of the new Federal Guidelines. On May 11, 2023 the Federal government lifted COVID 19 state of emergency.
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Based on staff interviews parents were not allowed inside the classroom due to the COVID pandemic.
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Site director shall submit a plan of correction to the department no later than 3/29/2024.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2