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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701392
Report Date: 12/19/2024
Date Signed: 12/19/2024 01:23:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20241021093636
FACILITY NAME:AKA HEAD START - JACKMANFACILITY NUMBER:
376701392
ADMINISTRATOR:ANGELA CARROLLFACILITY TYPE:
850
ADDRESS:832 JACKMAN STREETTELEPHONE:
(619) 334-4444
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:64CENSUS: 38DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Dana Davis-ThaggardTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff did not prevent daycare child from biting another child.
INVESTIGATION FINDINGS:
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On 12/19/24 at 12:45 pm, Licensing Program Analyst (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 10/21/24 for the purpose of delivering findings on the above reference allegations. LPA met with assisant center director, Dana Davis-Thaggard. There were 38 children present in 8 classrooms with 16 staff.

It was alleged that the facility’s staff did not prevent daycare child from biting another child. During the course of the investigation, LPA Poindexter toured the facility, observed classrooms, reviewed facility records and video, and reviewed other relevant documentation. LPA also interviewed the Reporting Party (RP), facility staff, and parents. Specifically, the LPA reviewed video that contains the moment of the alleged biting incident and its immediate aftermath. LPA has determined that facility staff lost visual oversight of two children, C1 and C2, during playground activities and did not observe the biting incident that resulted in injury to C1. LPA notes that sufficient staff supervision was present at the time.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20241021093636
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: AKA HEAD START - JACKMAN
FACILITY NUMBER: 376701392
VISIT DATE: 12/19/2024
NARRATIVE
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Based on the information obtained during interviews and documentation reviewed it is determined that
the allegation is valid because the preponderance of the evidence has been met, therefore, the allegation is found to be SUBSTANTIATED.

See LIC9099D for Type deficiency cited.

Exit interview conducted and report was reviewed with the assistant center director, Dana Davis-Thaggard. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 51-CC-20241021093636
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: AKA HEAD START - JACKMAN
FACILITY NUMBER: 376701392
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/19/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/19/2024
Section Cited
CCR
101226.3(a)
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Observation of the Child101226.3(a) The behavior and health of the children shall be continually observed throughout the period of attendance. This requirement was not met as evidenced by...

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Assistant director provided documentation of 10/25/24 staff meeting related to the allegation that addressed training on supervision, prevention, and health and safety review. This deficiency is cleared.
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Based upon staff interviews and video evidence, C1 incurred bite marks during an incident with another student. This injury went unnoticed and unassessed by the staff, which posed a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3