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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701431
Report Date: 09/24/2025
Date Signed: 09/24/2025 04:31:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250703141113
FACILITY NAME:ADVENTURE POINT EARLY LEARNING CENTERFACILITY NUMBER:
376701431
ADMINISTRATOR:CYNTHIA QUINTANAFACILITY TYPE:
850
ADDRESS:1805 EAST 17TH STREETTELEPHONE:
(303) 968-4321
CITY:NATIONAL CITYSTATE: CAZIP CODE:
91950
CAPACITY:60CENSUS: 24DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Cynthia Quintana and Verenicia ChavezTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff did not allow children in care to use the restroom.
Staff allowed daycare child to engage in self-harm behaviors while in care.
Staff allowed daycare child to hit other children in care.
Staff sleep at the facility while on shift.
Staff did not report incidents to appropriate parties.
INVESTIGATION FINDINGS:
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On 9/24/2025, at 3:01pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met Facility Representative, Cynthia Quintana and Assistant Director, Verenicia Chavez. During the inspection there were 24 children present with five (5) staff members.

During the course of the investigation, interviews were conducted with the Facility Representative, staff members, daycare children, including the daycare children in question, and daycare parents. A copy of facility roster, personnel report, incident reports and related documentation were reviewed and obtained. Staff and children records were reviewed.

It was alleged that staff do not allow children in care to use the restroom. Facility Representative and staff denied the allegation. See LIC 9099C Continuation...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20250703141113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ADVENTURE POINT EARLY LEARNING CENTER
FACILITY NUMBER: 376701431
VISIT DATE: 09/24/2025
NARRATIVE
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Staff stated that children are taken to the restroom as often as needed and on a scheduled basis. Staff stated that the children will also notify the staff when they need to use the restroom.

It was alleged that staff allowed a daycare child to engage in self-harm behaviors while in care. Facility Representative and staff denied the allegation and stated that daycare children are not allowed to harm themselves. Staff stated that if a child is expressing self-harming behaviors, staff intervene immediately to ensure the child is safe.

It was alleged that staff allowed a daycare child to hit other children in care. Facility Representative and staff denied the allegation and stated that daycare children are not allowed to hit each other. Staff stated that if children are not sharing, become upset or aggressive with each other, staff immediately intervene, talk to the children and redirect the children to other activities.

It was alleged that staff sleep at the facility while on shift. Assistant Director denied the allegation and acknowledged that there was incident reported to her regarding Staff 1 (S1) laying down on the floor inside of the classroom next to a daycare child, soothing the child for comfort. S1 denied the allegation and stated that she has never slept at the facility while on shift. S1 acknowledged that on one occasion, she laid down in the classroom next to a daycare child patting the child’s back to assist the child with falling asleep. S1 stated that there was another qualified staff present inside of the classroom while she assisted the child with napping. LPA was unable to determine based on a review of related documentation submitted to the Department as evidence, if S1 was sleeping at the facility while on shift.

In addition, it was alleged that staff did not report incidents to appropriate parties. Facility Representative and staff denied the allegation. Facility Representative and staff stated that incident reports are provided to daycare parents for injuries and incidents that occur at the facility. Staff stated that parents are notified of incident reports by documentation, verbally, text message, phone, in person and recently the facility has implemented the Brightwheel App.

Based on review of related documentation, incident reports and interviews conducted, there were no disclosures that collaborated the allegations. Due to conflicting interview statements, the allegations are found to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. See LIC 9099C Continuation...
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20250703141113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ADVENTURE POINT EARLY LEARNING CENTER
FACILITY NUMBER: 376701431
VISIT DATE: 09/24/2025
NARRATIVE
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No deficiencies cited. A Notice of Site Visit (LIC 9213) was given to Facility Representative, Cynthia Quintana and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) were provided. An exit interview conducted, and report was reviewed with Facility Representative, Cynthia Quintana.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3