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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701453
Report Date: 08/28/2025
Date Signed: 08/28/2025 04:08:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250623090332
FACILITY NAME:KIDS ON THE GOFACILITY NUMBER:
376701453
ADMINISTRATOR:KRISTIN MAHAFFEYFACILITY TYPE:
850
ADDRESS:2015 BIRCH ROAD, SUITE 210TELEPHONE:
(619) 407-7756
CITY:CHULA VISTASTATE: CAZIP CODE:
91915
CAPACITY:192CENSUS: 10DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
03:40 PM
MET WITH:Lynn Twork TIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Child sustained unexplained injury while in care

Staff failed to notify parent/guardian of day care child's injury in a timely manner
INVESTIGATION FINDINGS:
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On August 28, 2025 at 3:40 p.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Licensee, Lynn Twork. During the inspection there were 10 day care children being supervised by 2 staff members.

During the course of the investigation, interviews were conducted with the Reporting Party, Facility Director, 4 staff members, 3 day care parents and 4 day care children including the child involved. Facility roster and incident reports were obtained and a child's file was reviewed.

It was alleged that a day care child sustained an unexplained injury while in care and staff failed to notify the guardian of the child's injury in a timely manner on or about 06/18/2025. Facility Director stated she was unaware of the child sustaining any injuries while in care to report to the child's guardian in a timely manner.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250623090332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KIDS ON THE GO
FACILITY NUMBER: 376701453
VISIT DATE: 08/28/2025
NARRATIVE
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Staff interviews reveal that a staff member pulled the child out from under an isle in the classroom by both of their hands. Staff interviews stated after the incident, the child was able to use both of their arms during outdoor play therefore; staff did not infer an injury occurred to the child. One staff interview revealed the incident was not reported to the child's guardian because staff was not aware an injury occurred. The facility has conducted a staff training day on 06/19/2025.

Based on the information gathered during the investigation, the staff member may have caused an accidental injury to the child and was not aware to report it to the child's guardian in a timely manner. There were no disclosures that corroborate that staff were intentionally trying to injure the child. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A Notice of Site Visit (LIC 9213) was provided to the Licensee, Lynn Twork and advised must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Licensee was advised failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted and the report was reviewed with the Licensee, Lynn Twork.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2