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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701490
Report Date: 10/14/2025
Date Signed: 10/14/2025 04:17:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250731101822
FACILITY NAME:FAITH CHAPEL INFANT CENTERFACILITY NUMBER:
376701490
ADMINISTRATOR:NICOLE LAWHORNFACILITY TYPE:
830
ADDRESS:9400 CAMPO ROADTELEPHONE:
(619) 567-7557
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:16CENSUS: 5DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Nicole LawhornTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff does not ensure children are provided care and supervision at all times
INVESTIGATION FINDINGS:
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On 10/14/2025, at 2:10pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Facility Representative, Nicole Lawhorn. During the inspection there were nine children present with four staff members.

During the course of the investigation, interviews were conducted with the Facility Representative, eleven staff members, a former staff member and seven daycare parents. LPA reviewed and obtained copies of facility roster, personnel report and documentation of 15-minute sleep checks. Staff and children’s records were reviewed. It was alleged that staff does not ensure children are provided care and supervision at all times. On 8/4/2025 at 1:45pm, while touring the facility with the Facility Representative, LPA observed Child #1 (C1) napping in the nap room alone, without staff supervision and the door to the nap room was closed.

See LIC 9099C Continuation...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20250731101822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: FAITH CHAPEL INFANT CENTER
FACILITY NUMBER: 376701490
VISIT DATE: 10/14/2025
NARRATIVE
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LPA observed that the nap room is separated by a full panel door that adjoins to the infant room. There were two additional infants being supervised in the infant room with one teacher and one aide present in the infant room. Facility Representative and staff acknowledged that the door to the nap room has been observed to be closed while infants are napping.

This is a repeat violation, facility was cited on 12/11/2024, for Responsibility for Providing Care and Supervision to Infants section 101429(a)(1). A $250 Civil Penalty was issued. Refer to LIC421FC.

Based on LPA’s observation and interviews with the facility representative, and staff members, the preponderance of evidence standard has been met, that staff does not ensure children are provided care and supervision at all times is found to be substantiated. California Code of Regulations, (Title 22, Division 12 & Chapter 1), is being cited on the attached LIC 9099D.


LPA informed Facility Representative, Nicole Lawhorn that this report dated October 14, 2025, documents one (1) Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA informed Facility Representative, Nicole Lawhorn to provide a copy of this licensing report dated October 14, 2025, that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. LPA provided Facility Representative, Nicole Lawhorn with form LIC 9224.

A Notice of Site Visit (LIC 9213) was given to Facility Representative, Nicole Lawhorn and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. LPA observed LIC 9213 was posted. Appeal Rights (LIC 9058) was provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 20-CC-20250731101822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: FAITH CHAPEL INFANT CENTER
FACILITY NUMBER: 376701490
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/15/2025
Section Cited
CCR
101429(a)(1)
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(a) In addition...(1)Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. Under no circumstances shall ANY infant be left unattended.
This requirement is not met as evidenced by:
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Facility Representative stated that she and staff will review the video on the CCLD website Supervising Children in Child Care Centers and will submit a summary of the video and a written plan on how she will ensure that staff are supervising infants in the nap room to the Department, no later than
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Based on observation and interview, the licensee did not comply with the section cited above in that LPA observed C1 napping in the nap room with the door closed and without staff supervision which poses an immediate health, safety or personal rights risk to persons in care.
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10/15/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250731101822

FACILITY NAME:FAITH CHAPEL INFANT CENTERFACILITY NUMBER:
376701490
ADMINISTRATOR:NICOLE LAWHORNFACILITY TYPE:
830
ADDRESS:9400 CAMPO ROADTELEPHONE:
(619) 567-7557
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:10CENSUS: 3DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Nicole LawhornTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff do not ensure the diaper changing table is sanitized after each use.
Staff does not ensure sinks are sanitized after use with cleaning child's feces
INVESTIGATION FINDINGS:
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On 10/14/2025, at 2:10pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Facility Representative, Nicole Lawhorn. During the inspection there were nine children present with four staff members.

During the course of the investigation, interviews were conducted with the Facility Representative, eleven staff members, a former staff member and seven daycare parents. LPA reviewed and obtained copies of facility roster, personnel report and related documentation. Staff and children’s records were reviewed.

It was alleged that staff do not ensure the diaper changing table is sanitized after each use. Facility Representative and staff denied the allegation and stated that the diaper changing table is sanitized with a cleaning solution after each diaper change.
See LIC 9099C Continuation...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20250731101822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: FAITH CHAPEL INFANT CENTER
FACILITY NUMBER: 376701490
VISIT DATE: 10/14/2025
NARRATIVE
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It was alleged that staff does not ensure sinks are sanitized after use with cleaning child's feces. Facility Representative and staff denied the allegation and stated that children are placed on the diaper changing table and baby wipes are used to clean a child’s feces.

Based on interviews conducted with facility representative, staff members and daycare parents, there were no disclosures that corroborated the allegations. Due to conflicting interview statements, the allegations are found to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

A Notice of Site Visit (LIC 9213) was given to Facility Representative, Nicole Lawhorn and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. LPA observed LIC 9213 was posted. Appeal Rights (LIC 9058) was provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5