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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701497
Report Date: 01/31/2022
Date Signed: 01/31/2022 02:22:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2021 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20211122144304
FACILITY NAME:CHILDREN'S CHOICE ACADEMY, INC - PRESCHOOLFACILITY NUMBER:
376701497
ADMINISTRATOR:JENNIFER GRAWVUNDERFACILITY TYPE:
850
ADDRESS:73 NORTH SECOND AVENUETELEPHONE:
(619) 249-4328
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:150CENSUS: 66DATE:
01/31/2022
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Brenda Casillas, DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Daycare child mishandled while in care
Daycare child sustained unexplained injury while in care
INVESTIGATION FINDINGS:
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On 01/31/2022 at 1:20 p.m, Licensing Program Analyst (LPA) Michelle Hood arrived to conduct an unannounced inspection to deliver complaint findings for the above-listed allegations. Upon arrival, LPA met with Director Brenda Casillas and toured the facility.

During the inspection there were:
Sixteen napping children with one staff in the Owl's 2 Classroom #4
Ten children with one staff in the Advanced Kinder Classroom #6
Eleven napping children with one staff in the Frogs Classroom #7
Ten children napping and three children resting with three staff in the Ladybugs Classroom #15
Eight napping children with one staff in the Honeybees Classroom #16
Five napping children and three resting children with two staff in the Library

LPA inteviewed three children at today's inspection. During the investigation, interviews were conducted with daycare children, daycare parents, staff, director, and licensee. LPA reviewed outside resource documents. Facility staff, director, and licensee stated
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20211122144304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE ACADEMY, INC - PRESCHOOL
FACILITY NUMBER: 376701497
VISIT DATE: 01/31/2022
NARRATIVE
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they have not observed staff mishandling children in care. Staff stated if a child is injured while in care, they report the injury to the director and inform the parent. According to daycare parents interviewed, they are satisfied and have no concerns regarding the care being provided by the facility and staff. Due to conflicting statements obtained during the investigation, the above allegations are found to be UNSUBSTANTIATED meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

The director was provided appeal rights (LIC9058 01/16) and their signature on this form acknowledges receipt of these rights. Notice of site visit was provided to the director and must remain posted for 30 days. An exit interview was conducted and the report was reviewed with the director Brenda Casillas. No deficiencies cited.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2022
LIC9099 (FAS) - (06/04)
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