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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701497
Report Date: 08/08/2024
Date Signed: 08/09/2024 09:04:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2024 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20240517094815
FACILITY NAME:CHILDREN'S CHOICE ACADEMY, INC - PRESCHOOLFACILITY NUMBER:
376701497
ADMINISTRATOR:BRENDA CASILLASFACILITY TYPE:
850
ADDRESS:73 NORTH SECOND AVENUETELEPHONE:
(619) 425-9933
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:150CENSUS: 101DATE:
08/08/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Brenda CasillasTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Child left unsupervised.

Unusual Incident not reported to Licensing Office.
INVESTIGATION FINDINGS:
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On 8/8/24 at 11:30am, Licensing Program Analyst LPA Adrian Castellon conducted an unannounced inspection to deliver complaint findings for the allegations listed above. LPA met with
director Brenda Casillas to discuss the purpose of the inspection and toured the facility. Based on the interviews conducted and staff admissions, the allegations are substantiated. Child in care was left outside of classroom without staff knowledge for approximately thirty seconds to one minute. Incident was not reported as required to the licensing office. As such, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Violations of the California Code of Regulations, Tittle 22, are being cited on the attached LIC9099D. One Type A citation is issued and one Type B citation issued. Exit interview was conducted, report reviewed, and Appeal Rights discussed with assistant director. LPA informed assistant director to provide a copy of this report that documents Type A citation to parents/guardians of children currently enrolled by the next business day or the next day children are in care, and to newly enrolled parents/guardians for 12 months from this date. LPA discussed LIC9224 process. Civil penalty of $500 also issued on this date.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20240517094815
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE ACADEMY, INC - PRESCHOOL
FACILITY NUMBER: 376701497
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/08/2024
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision : (a) The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
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Facility staff will attend all staff meeting where regulation 101229(a)(1) will be discussed. Director will submit signed minutes meeting with those in attendance; Director will submit detailed plan of how management/mentor teacher will provide direct observation of staff in classrooms by 08/23/24. Per director, two
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This requirement was not met as evidenced by child in care was left outside of classroom without the knowledge of staff for approximately thirty seconds to one minute. This poses an immediate threat to the health and safety of children in care.
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staff members will be present in all 2's classrooms immediately and in all preschool classrooms by January1st 2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2024 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20240517094815

FACILITY NAME:CHILDREN'S CHOICE ACADEMY, INC - PRESCHOOLFACILITY NUMBER:
376701497
ADMINISTRATOR:BRENDA CASILLASFACILITY TYPE:
850
ADDRESS:73 NORTH SECOND AVENUETELEPHONE:
(619) 425-9933
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:150CENSUS: DATE:
08/08/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Brenda CasillasTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Facility operating out of ratio.

Staff leave day care children soiled for extended periods.
INVESTIGATION FINDINGS:
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On 8/8/24, at 11:30 AM, Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection to deliver the complaint investigation findings for the above allegation. LPA met with Director Brenda Casillas and discussed the purpose of today’s inspection.

This agency has investigated the above listed allegations. During the investigation, two unannounced facility inspections were conducted, interviews with facility staff and day-care parents were conducted, and ratio sheets and diaper logs were obtained. Children's interviews were attempted. There is insufficient evidence to support and no witnesses to corroborate the above allegations. Based on conflicting information, LPA was unable to determine whether or not, the above allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Exit interview conducted and report was reviewed with licensees. A copy of this report, along with Appeal Rights (LIC9058), were provided. A Notice of Site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 20-CC-20240517094815
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE ACADEMY, INC - PRESCHOOL
FACILITY NUMBER: 376701497
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/08/2024
Section Cited
CCR
101212(d)
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101212 Reporting Requirements: (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during

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Director will ensure that all unusual incidents as described in 101212 are properly reported to the licensing office within the required time frame. Director will submit a written statement acknowledging the requirement.
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its normal business hours. In addition, a written report "... shall be submitted to the Department within seven days following the occurrence of such event." This requirement was not met as evidenced by facility did not report child left unattended. This may pose a threat to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4