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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701499
Report Date: 11/03/2023
Date Signed: 11/03/2023 02:02:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2023 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20230815160023
FACILITY NAME:CHILDREN'S CHOICE ACADEMY, INC - INFANTFACILITY NUMBER:
376701499
ADMINISTRATOR:JENNIFER GRAWVUNDERFACILITY TYPE:
830
ADDRESS:73 NORTH SECOND AVENUETELEPHONE:
(619) 425-9933
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:24CENSUS: DATE:
11/03/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Brenda CasillasTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Staff are not ensuring infants sleep in cribs

Staff prop up bottles for the infants and leave them unattended
INVESTIGATION FINDINGS:
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On 11/3/23 at 10:30am, Licensing Program Analysts (LPA) Adrian Castellon and Amber Hopkins made an unannounced complaint inspection today and met with Director Brenda Casillas to deliver complaint findings for the above listed allegations. This agency has investigated the allegations listed above. During the investigation, facility staff and day-care parents were interviewed. Facility records were reviewed. During the course of the investigation, two unannounced inspections were conducted. It was alleged that staff are not ensuring that infants sleep in cribs and Staff prop up bottles for the infants and leave them unattended . Based on staff and parent interviews and review of facility documents, it was determined that staff are not ensuring that infants sleep in cribs and staff prop up bottles for the infants and leave them unattended. Based on interviews which were conducted and review of facility documents, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Two Type A citations are cited on the attached LIC 9099D. LIC9224 process discussed. A copy of today's report, Notice of Site Visit and appeals rights given to the licensee. An exit interview was conducted with facility director and she stated that she understood. Notice of Site Visit should be posted for 30 days from today's date.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20230815160023
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE ACADEMY, INC - INFANT
FACILITY NUMBER: 376701499
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/03/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/03/2023
Section Cited
CCR
101439.1
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101439.1(b) Infant Care Center Sleeping Equipment: A crib or portable-crib meeting United States Consumer Product Safety Commission safety standards shall be provided for each infant who is unable to climb out of a crib.
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Staff will ensure that infants are only slept in a crib or portable-crib meeting United States Consumer Product Safety Commission safety standards. Staff meeting will be held to discuss appropriate equipment to be used and Regulation 101439.1. Facility will submit meeting sign in sheet.
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This requirement was not met as evidenced by record review and staff interviews indicating that infants were slept in a swing and boppy pillow. This is an immediate threat to the health and safety of children in care.
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Type A
11/03/2023
Section Cited
CCR
101427(h)
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101427 Infant Care Food Service (h) Infants who are unable to hold a bottle shall be held by a staff person or other adult for bottle feeding. At no time shall a bottle be propped for an infant. This requirement was not met as evidenced by staff interviews indicating that bottles
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Staff will ensure that children who are unable to hold a bottle shall be assisted by staff who hold the bottle while feeding. Staff meeting will be held to discuss Regulation 101427(h). Facility will submit meeting sign in sheet.
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were propped when feeding children. This is an immediate threat to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2023 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20230815160023

FACILITY NAME:CHILDREN'S CHOICE ACADEMY, INC - INFANTFACILITY NUMBER:
376701499
ADMINISTRATOR:JENNIFER GRAWVUNDERFACILITY TYPE:
830
ADDRESS:73 NORTH SECOND AVENUETELEPHONE:
(619) 425-9933
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:24CENSUS: DATE:
11/03/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Brenda CasillasTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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9
Staff leave infants in playpen for an extended amount of time

Unqualified staff being left alone with infants
INVESTIGATION FINDINGS:
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On 11/3/23 at 10:30am, Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced inspection to deliver complaint findings for the above allegation. LPA Castellon met with director Brenda Casillas and discussed the purpose of the inspection. It was alleged that Staff leave infants in playpen for an extended amount of time and Unqualified staff being left alone with infants. During the course of the investigation, two unannounced inspections were conducted. Interviews were conducted with day-care parents and facility staff. Records were reviewed. Due to conflicting statements obtained during the course of the investigation, the above allegation is deemed to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged allegation occurred. A copy of today's report, Notice of Site Visit and appeals rights given to the licensee. An exit interview was conducted with facility director and she stated that she understood. Notice of Site Visit should be posted for 30 days from today's date.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3