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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384000096
Report Date: 02/23/2026
Date Signed: 02/23/2026 09:49:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2026 and conducted by Evaluator Sheran Lo
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260129095721
FACILITY NAME:MONTGOMERY, JEANNETTEFACILITY NUMBER:
384000096
ADMINISTRATOR:MONTGOMERY, JEANNETTEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 822-1831
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94124
CAPACITY:14CENSUS: 2DATE:
02/23/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Jeannette MontgomeryTIME COMPLETED:
12:01 PM
ALLEGATION(S):
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Provider consumed alcohol during daycare hours.
Provider yells at staff in presence of daycare children.
INVESTIGATION FINDINGS:
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On February 23, 2026, Licensing Program Analyst (LPA), Sheran Lo conducted a subsequent complaint inspection and met with Licensee Jeannette Montgomery to discuss the above allegation. Purpose of the inspection was explained. Present were Licensee with two children in care.

During the course of the investigation, interviews were conducted with Licensee, parents, and relevant documents were gathered. Based on the interviews and relevant documents, there was no sufficient evidence to prove the Licensee consumed alcohol or yell at staff. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is Unsubstantiated.

Exit interview was conducted Licensee. Report and Notice of Site Visit was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Sheran Lo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2026 and conducted by Evaluator Sheran Lo
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260129095721

FACILITY NAME:MONTGOMERY, JEANNETTEFACILITY NUMBER:
384000096
ADMINISTRATOR:MONTGOMERY, JEANNETTEFACILITY TYPE:
810
ADDRESS:1362 SHAFTER AVENUETELEPHONE:
(415) 822-1831
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94124
CAPACITY:14CENSUS: 2DATE:
02/23/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Jeannette MontgomeryTIME COMPLETED:
12:01 PM
ALLEGATION(S):
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Uncleared adult provided care and supervision to daycare children.
INVESTIGATION FINDINGS:
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On February 23, 2026, Licensing Program Analyst (LPA), Sheran Lo conducted a subsequent complaint inspection and met with Licensee Jeannette Montgomery to discuss the above allegation. Purpose of the inspection was explained. Present were Licensee with two children in care.

Based on LPA’s interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations is founded to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

Exit interview was conducted with Licensee. Report and Notice of Site Visit was provided. LPA Lo informed licensee Jeannette Montgomery that this report dated 2/23/26 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Lo informed the licensee [or facility representative] to provide a copy of this licensing report dated 2/23/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Sheran Lo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20260129095721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: MONTGOMERY, JEANNETTE
FACILITY NUMBER: 384000096
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/23/2026
Section Cited
CCR
102370(d)(1)
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102370 Criminal Record Clearance (d) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working... in a licensed facility: (1) Obtain a California clearance ... as required by the Department
This requirement is not met as evidenced by:
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Licensee will make sure when hiring a helper that they have fingerprint clearance prior to working with the children in care. Helper has been let go.
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Based on LPA researh, the licensee did not comply with the section cited above, which poses a immediate risk to the health, safety, or personal rights of children in care.
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Deficiency is cleared today.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Sheran Lo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3