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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384002319
Report Date: 07/16/2025
Date Signed: 07/25/2025 02:32:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Jovanna Badger
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250505103733
FACILITY NAME:HOLY FAMILY DAY HOME INFANT/TODLR CTR.FACILITY NUMBER:
384002319
ADMINISTRATOR:POOYAN, SETAREHFACILITY TYPE:
830
ADDRESS:299 DOLORES ST.,RMS #1 & #2TELEPHONE:
(415) 861-5361
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94103
CAPACITY:31CENSUS: 22DATE:
07/16/2025
UNANNOUNCEDTIME BEGAN:
10:59 AM
MET WITH:Erin FarrisTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff consumed alcohol at the facility while children were in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
**** THIS IS AN AMENDED REPORT FROM THE ORIGINAL REPORT DATED 7/16/2025****

On 7/16/2025, at approximately 9:30 AM, Licensing Program Analyst (LPA) J. Badger conducted an unannounced complaint investigation visit at the above named facility. LPA met with the facility director, Erin Farris, and explained the purpose of the visit. Present during the visit was the facility director and the Associate Director, Bianca Carmelino and 22 infant children.

During the investigation, LPA conducted site observations and interviews with relevant parties. The facility director denied the allegation, saying it is false. LPA did not observe any behavior to substantiate the allegation. Based on the relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTAITIATED at this time.

A notice of site visit was provided and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility director, Erin Farris.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Jovanna Badger
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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