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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004370
Report Date: 07/18/2025
Date Signed: 07/18/2025 11:47:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2025 and conducted by Evaluator Jovanna Badger
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250528122626
FACILITY NAME:CANALES, ILIANA & ROMERO, JANNIAFACILITY NUMBER:
384004370
ADMINISTRATOR:CANALES, ILIANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 876-9249
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94112
CAPACITY:14CENSUS: 6DATE:
07/18/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Illiana Canales and Jannia RomeroTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee hit a child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 18, 2025, at 11:00 AM, Licensing Program Analyst (LPA) J. Badger conducted an unannounced complaint investigation visit at the above location. LPA met with Licensees, Illiana Canales and Jannia Romero, and explained the purpose of the visit. Present during the visit was Licensees and 6 children.

During the course of the investigation, LPA conducted site observations, record review, and interviews with relevant parties. Licensees denied the allegation. There is no direct evidence to prove that the allegation above did or did not occur. Based on relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

No defeciencies were cited today.
An exit isnterview was conducted with the licensees, Illiana Canales and Jannia Romero.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Jovanna Badger
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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