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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 390312090
Report Date: 06/20/2025
Date Signed: 06/20/2025 02:44:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2025 and conducted by Evaluator Janie Davis
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250410145301
FACILITY NAME:KIDS ACADEMYFACILITY NUMBER:
390312090
ADMINISTRATOR:LISA BROWNFACILITY TYPE:
850
ADDRESS:680 INDUSTRIAL PARK DRIVETELEPHONE:
(209) 823-9944
CITY:MANTECASTATE: CAZIP CODE:
95337
CAPACITY:90CENSUS: 54DATE:
06/20/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Lisa BrownTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff yells at daycare children.
INVESTIGATION FINDINGS:
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On June 20, 2025, Licensing Program Analysts (LPAs) Janie Davis and Lauren Scott met with Site Supervisor, Lisa Brown, to deliver the findings of the complaint investigation regarding the above allegation.

During the course of the investigation, LPA Davis conducted interviews and obtained information pertaining to allegation. It was alleged that staff yell at daycare child. LPA made observations at the facility and conducted interviews with staff, parents and children.

Based on the interviews, it was revealed staff were yelling at children in care. LPA learned the voices staff were using with children were felt to be heard as yelling or at an elevated level. The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Title 22 regulations are being cited on the attached 9099-D page.
REPORT CONTINUES ON LIC 9099C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 53-CC-20250410145301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KIDS ACADEMY
FACILITY NUMBER: 390312090
VISIT DATE: 06/20/2025
NARRATIVE
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LPA Davis informed Site Supervisor, Lisa Brown, that this report dated, 6/20/25, documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Davis informed the facility representative to provide a copy of this licensing report dated 6/20/25 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2025 and conducted by Evaluator Janie Davis
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250410145301

FACILITY NAME:KIDS ACADEMYFACILITY NUMBER:
390312090
ADMINISTRATOR:LISA BROWNFACILITY TYPE:
850
ADDRESS:680 INDUSTRIAL PARK DRIVETELEPHONE:
(209) 823-9944
CITY:MANTECASTATE: CAZIP CODE:
95337
CAPACITY:90CENSUS: 54DATE:
06/20/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Lisa BrownTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff handles daycare children in a rough manner.
Staff makes inappropriate comments in presence of daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Janie Davis and Lauren Scott met with Director, Lisa Brown to deliver the findings of the complaint investigation regarding the above allegation.
During the course of the investigation, LPA Davis conducted interviews and obtained information pertaining to allegation. It was alleged that Staff handled daycare children in a rough manner and that Staff made inappropriate comments in presence of daycare children. Interviews revealed discipline policies were inconsistent. Although it was revealed yelling was happening, the context was unclear.
Based on the conflicting information within interviews, throughout the course of this investigation, the above allegations could not be substantiated or dismissed. Although the allegations may have happened (or is valid), there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED.
Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 53-CC-20250410145301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KIDS ACADEMY
FACILITY NUMBER: 390312090
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/23/2025
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights:
To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by:
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Staff will conduct a meeting reviewing voice tones and alternative ways to gain attention of children in care in classrooms in large open spaces. Proof of conducted meeting with date, agenda and signatures will be emailed to LPA by POC date
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Based on interviews conducted, it was revealed that facility staff yelled/ raised voices at children in care. This poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Janie Davis
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4