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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 392700721
Report Date: 07/28/2025
Date Signed: 07/28/2025 01:50:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Noel Wolf Petersen
COMPLAINT CONTROL NUMBER: 27-AS-20250505145459
FACILITY NAME:DIAMOND CARE INC.FACILITY NUMBER:
392700721
ADMINISTRATOR:CARIE SNODGRASSFACILITY TYPE:
740
ADDRESS:7910 BRIGHT RDTELEPHONE:
(209) 914-2859
CITY:FRENCH CAMPSTATE: CAZIP CODE:
95231
CAPACITY:16CENSUS: DATE:
07/28/2025
UNANNOUNCEDTIME BEGAN:
10:32 AM
MET WITH:Cierrah Warren + Carie SnodgrassTIME COMPLETED:
12:59 PM
ALLEGATION(S):
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Staff did not issue a refund to resident's authorized representative
Staff did not follow proper admission procedures
INVESTIGATION FINDINGS:
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On 7/28 at 10:30am, Licensing Program Analysts(LPAs) Noel Wolf Petersen and Micheal Bilger arrived unannounced to deliver findings in regard to the allegations above, the LPAs met with Staff Cierrah Warren and Administrator Carie Snodgrass to inform them of the purpose of the visit.

The allegation that the Staff did not issue a refund to resident’s authorized representative, was investigated via interview and record review with the staff. While a record was received detailing that a refund was offered to the residents next of kin after the death of the resident, the offered refund was determined by interview to not have been made with the calculation of amount as outlined in the regulation (5300 (prorated month)and 2400 (80% preadmission), 7733 total).

Continued on C page
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Noel Wolf Petersen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 27-AS-20250505145459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: DIAMOND CARE INC.
FACILITY NUMBER: 392700721
VISIT DATE: 07/28/2025
NARRATIVE
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The allegation that the Staff did not follow proper admission procedures, was investigated via record review. In 1 of 2 admission agreements reviewed by the LPA the admission agreement that was missing a refund conditions section and contained prohibited terms: requiring advance notice of termination of the contract regardless to the death of the client.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations is being cited on the attached LIC 9099D. Per Title 22.

An exit interview was conducted, the report was read and a copy given to the staff. Appeal rights were provided.
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Noel Wolf Petersen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Noel Wolf Petersen
COMPLAINT CONTROL NUMBER: 27-AS-20250505145459

FACILITY NAME:DIAMOND CARE INC.FACILITY NUMBER:
392700721
ADMINISTRATOR:CARIE SNODGRASSFACILITY TYPE:
740
ADDRESS:7910 BRIGHT RDTELEPHONE:
(209) 914-2859
CITY:FRENCH CAMPSTATE: CAZIP CODE:
95231
CAPACITY:16CENSUS: 14DATE:
07/28/2025
UNANNOUNCEDTIME BEGAN:
10:32 AM
MET WITH:Cierrah Warren and Carie SnodgrassTIME COMPLETED:
12:59 PM
ALLEGATION(S):
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Staff left resident unattended
Staff did not provide adequate food service to resident in care
INVESTIGATION FINDINGS:
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On 7/28/25, at 11:00 Licensing Program Analysts (LPAs) Noel Wolf Petersen and Micheal Bilger arrived unannounced to deliver findings in regard to the allegations above, the LPA met with Cierrah Warren and Carie Snodgrass to inform them of the purpose of the visit.

The allegation that staff left resident(s) in care unattended, was investigated via interview with clients, staff, and responsible parties to the clients and record review. There are conflicting statements being made about the claim. While staff is present and the schedule permits 2-4 staff on every shift per building; there are also voiced concerns about staff being dismissive of cleaning the environment of cat urine, dressing clients in the wrong clothes, being unresponsive clients to turn off a light or close a window on the night shift for two hours. LPAs observed that 2 residents in the adjoined strutcture to building 1 did not have thier signaling system pendtants on thier person, and were wholly reliant on staff observation rounds to recive care and supervision.
Continued on C page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Noel Wolf Petersen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 27-AS-20250505145459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: DIAMOND CARE INC.
FACILITY NUMBER: 392700721
VISIT DATE: 07/28/2025
NARRATIVE
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The allegation that staff did not provide adequate food service to resident(s) in care, was investigated by a record review and interviews of clients, staff, and responsible parties to the clients. There is conflicted statements being made about the claim. The menu receives input from the clients, and is generally reflected In the available foods. The staff report to be responsive to requests for alternative choices in food and taking measures of supplementing special and requested diets, while some concerns were raised about the documentation of follow through on specific food service requests that were medically necessary. The LPA observed that residents do not have immediate food access, it is stored locked in a garage and requires staff to be intermediary to all meals and snacks.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, the report was read and a copy given to the administrator. Appeal rights were provided.
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Noel Wolf Petersen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 27-AS-20250505145459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: DIAMOND CARE INC.
FACILITY NUMBER: 392700721
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2025
Section Cited
CCR
87507(g)(5)(A)
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87507 Admission Agreements (g) Admission agreements shall specify the following: (5) Refund conditions. (A)Facility policy concerning refunds, including the conditions under which a refund for advanced monthly fees will be returned in the event of a resident’s death, pursuant to Health and Safety Code section 1569.652.
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Include refund terms in the admission agreement for the specific situations as described by the regulation 87507. provide a copy of the new admission agreement to the Responsible parties and clients, by the poc date.
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This requirement was not met as evidenced by:
Record review and interview of the administror detailing a refund not being issued following procedures outlined in regulation.

Which posed a potential risk to health saftey or violation of the clients rights of residents in care.
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Type B
08/28/2025
Section Cited
CCR
87507(h)(1)
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87507 Admission Agreements(h) The admission agreement shall not contain the following:(1) Any provision that is prohibited from being included in the admission agreement.

This requirement was not met as evidenced by:
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New admission agreement wont have any offensive terms described by the regulation 87507. provide a copy of the new admission agreement to the Responsible parties and clients, by the poc date.
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Record review and interview of the administrator detailing specific terms: (87507 (i)The admission agreement shall not require advance notice for its termination upon the death of the resident.)

Which posed a potential risk to health saftey or violation of the clients rights of residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Noel Wolf Petersen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5