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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 392701576
Report Date: 05/05/2026
Date Signed: 05/05/2026 02:44:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Michael Bilger
COMPLAINT CONTROL NUMBER: 27-AS-20260414134148
FACILITY NAME:CRYSTAL CREEK SENIOR LIVINGFACILITY NUMBER:
392701576
ADMINISTRATOR:ANGELA RINGUFACILITY TYPE:
740
ADDRESS:2435 WAGNER HEIGHTS ROADTELEPHONE:
(209) 477-5353
CITY:STOCKTONSTATE: CAZIP CODE:
95209
CAPACITY:80CENSUS: 72DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Jennifer AlmendarezTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff do not respond to resident’s call button.
Staff cancels resident’s scheduled appointments.
INVESTIGATION FINDINGS:
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On 5-5-2026 at 1:30pm, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to deliver and discuss findings for the allegations noted above. LPA met with Director Wellness Jennifer Almendarez and explained the purpose of the visit. During this investigation, LPA conducted facility observations on 4-22-2026 and 5-5-2026. Additionally, LPA conducted interviews with five staff members and six residents in care. LPA also reviewed facility file documentation including resident appointment calendars

Allegation: Staff do not respond to resident’s call button. LPA conducted facility observations and interviews as noted above. During observations conducted, LPA observed staff attending to resident needs and answering call lights within an average time frame of 5-10 minutes. Interviews conducted revealed that 10-15 minutes are the facility’s expectation standards. Further interviews revealed no corroborated statements from staff not responding to resident call buttons.

{Cont. on 9099C}
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Michael Bilger
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260414134148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CRYSTAL CREEK SENIOR LIVING
FACILITY NUMBER: 392701576
VISIT DATE: 05/05/2026
NARRATIVE
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This allegation also states management staff have told care staff to not answer a particular call button when pressed. Interviews conducted also did not reveal corroborating evidence of such occurrence. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED.

Allegation: Staff cancels resident’s scheduled appointments. LPA conducted interviews and record reviews as noted above. Based on interviews and record reviews, it was revealed that facility staff maintain appointment calendars for resident appointments. Interviews revealed no corroborated statements of staff initiating cancellations of residents’ appointments. Appointment calendars reviewed did not indicate appointment cancellations. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED.

A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted with Director of Wellness and a copy of this report was provided. Appeal rights provided.
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Michael Bilger
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2