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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 392701576
Report Date: 05/27/2026
Date Signed: 05/27/2026 03:48:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2026 and conducted by Evaluator Michael Bilger
COMPLAINT CONTROL NUMBER: 27-AS-20260521165659
FACILITY NAME:CRYSTAL CREEK SENIOR LIVINGFACILITY NUMBER:
392701576
ADMINISTRATOR:ANGELA RINGUFACILITY TYPE:
740
ADDRESS:2435 WAGNER HEIGHTS ROADTELEPHONE:
(209) 477-5353
CITY:STOCKTONSTATE: CAZIP CODE:
95209
CAPACITY:80CENSUS: 70DATE:
05/27/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Angela RinguTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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9
Staff discouraged resident from using call light.
INVESTIGATION FINDINGS:
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13
On 5-27-2026 at 1:30pm, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to open a complaint investigation regarding the allegation noted above. LPA met with Administrator Angela Ringu and explained the purpose of the visit. During this investigation, LPA conducted interviews with three residents and four staff members in care, and conducted facility observation.
Allegation: Staff discouraged resident from using call light. LPA conducted interviews and observation noted above. Based on interviews and observation, it was determined that no corroborated statements exist to support the allegation noted above. Interviews further revealed an encouragement for residents to use call button for help, with no expression of discouragement or fear to do so. Observation conducted revealed staff consistently answer call buttons without negative statements such as discouragement to use call buttons. As a result, the preponderance of evidence standard is not met, and this allegations is UNSUBSTANTIATED. A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Administrator and a copy of this report was provided. Appeal rights provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Michael Bilger
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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