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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393617385
Report Date: 04/17/2026
Date Signed: 04/18/2026 07:34:38 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator David Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260403080320
FACILITY NAME:ACE TOTS PRESCHOOLFACILITY NUMBER:
393617385
ADMINISTRATOR:ESPINOZA, GUADALUPEFACILITY TYPE:
850
ADDRESS:7204 SHORELINE DRIVETELEPHONE:
(209) 330-1030
CITY:STOCKTONSTATE: CAZIP CODE:
95219
CAPACITY:90CENSUS: 12DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Espinoza, GuadalupeTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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1. Staff did not ensure sign-in and sign-out procedures were being followed.
2. Staff did not provide authorized representative with child’s record.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) David Nguyen and Deborah Khashe met with facility representative, Guadalupe Espinoza for the purpose of closing a complaint investigation. LPA Nguyen notified facility representative of the complaint. There were twelve (12) childcare children present and being supervised by three (3) childcare teachers. LPA Nguyen and Khashe toured the on-limit areas with facility representative during today’s inspection.

It was alleged that “Staff did not ensure sign-in and sign-out procedures were being followed” and “Staff did not provide authorized representative with child’s record.” During the investigation, LPA Nguyen requested facility roster and pertinent documents to assist with the investigation. LPA Nguyen inspected the facility and interviewed the childcare staff on site and reporting party via telephone. Based on interviews with childcare site supervisor, childcare teacher, childcare assistant, and reporting party, LPA obtained corroborating information from childcare site supervisor, childcare teacher, childcare assistant, and reporting party. Multiple individuals stated that there were multiple occasions where childcare staff members were signing in and/or signing out the childcare children due to the childcare parents and/or authorized representatives were not signing in and/or signing out the children at the childcare center during drop-offs and/or pick-ups.

Report continues on LIC9099-C.... (Page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20260403080320
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ACE TOTS PRESCHOOL
FACILITY NUMBER: 393617385
VISIT DATE: 04/17/2026
NARRATIVE
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(Page 2)
In addition, based on interviews with childcare staff and the reporting party and records obtained during the course of investigation, LPA obtained corroborating information from the childcare staff as well as the reporting party, and records revealed that the childcare staff did not fully provide the child’s authorized representative with the child’s record upon request.

Based on corroborating information from childcare staff and reporting party and record reviews, there is a preponderance of evidence to prove the alleged violations did occur at the facility. Therefore, the above allegations are found to be SUBSTANTIATED.

The following Title 22 Deficiency is being cited on the subsequent 9099-D page.



An exit interview was conducted, and a copy of this report was provided and reviewed with the facility representative, Guadalupe Espinoza. Appeal Rights and a Notice of Site Visit were provided. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 53-CC-20260403080320
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ACE TOTS PRESCHOOL
FACILITY NUMBER: 393617385
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/18/2026
Section Cited
CCR
101229.1(b)
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101229.1(b) Sign In and Sign Out
(b) The person who brings the child to, and removes the child from, the center shall sign the child in/out.

This requirement was not met as evidenced by:
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Center staff will make sure that childcare children are properly signed in and out with full legal signatures per licensing regulation. Facility representative will submit to LPA the copies of sign-in and sign-out sheets for the month of May to show compliance with the licensing regulation.
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Based on the interviews and record reviews, it was proven that there were multiple occasions where center staff signed-in and/or signed-out the children which posed a potential health, safety, or personal rights risk to children in care.
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Facility representative was given an email for submission of the sign-in and sign-out sheets:
David.Nguyen@dss.ca.gov

Facility representative will submit the LPA copies of the sign-in and sign-out sheets.
Type B
05/18/2026
Section Cited
CCR
101221(e)
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101221(e) Child's Records
(e) A child’s records shall be open to inspection by the child’s authorized representative.

This requirement was not met as evidenced by:
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Facility representative will develop and always maintain and implement a written procedures or plans to maintain child’s records and make child’s records available to child’s parents and/or child’s legal guardians’ inspections upon request.

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Based on the interviews and record reviews, it was proven that child’s records were not given to child’s authorized representative, who had an authorization by law, which posed a potential health, safety, or personal rights risk to children in care.
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Facility representative was given an email for submission of the sign-in and sign-out sheets:
David.Nguyen@dss.ca.gov

Facility representative will submit LPA a copy of the plans to maintain child’s records and make child’s records available to child’s parents and/or child’s legal guardians’ inspection if needed.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: David Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3